Customer Care Agent

Há 3 dias

Sao Paulo, Brasil Brüel & Kjær Tempo inteiro

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

The Role

As a Customer Care Agent you will be the first point of contact for our customers (mainly from North America). Your goal will be to qualify, register, manage or assign enquiries to the relevant departments in the organization. Your main task is to provide support both internally and externally, to ensure customer satisfaction.

The role is based in São Paulo, Brazil (home office) and you will be part of dynamic team that is linked to a larger global group and will interact with customers from various industries and geographical regions as well as with our factories.

Primary responsibilities

As Customer Care Agent you will be responsible mainly for North American customers:

- Answering incoming calls and requests
- Supplying customers with information
- Informing customers of pricing
- Processing orders
- Following up on quotes
- Pro-active phone calls to promote our services and increase customer satisfaction
- Supporting and collaborating with other departments and worldwide locations to ensure deadlines are met
- Handling general administrative tasks and efficiency assistance activities
- Other miscellaneous tasks as business requires

Professional qualifications and personal skills
- Experience from a sales or service function where customer satisfaction has been paramount
- Excellent communication skills in English and Portuguese.
- Computer knowledge (Microsoft® Office)
- CRM experience is a plus
- Strong team and interpersonal skills
- Task-oriented, self-motivated and flexible
- Driven by customer satisfaction
- An energetic personality and the ability to multi-task and handle stressful situations

**Benefits**:

- Health insurance
- Life insurance
- Meal ticket
- Ticket bus

  • Customer Care Agent

    1 dia atrás

    Sao Paulo, Brasil Hottinger, Bruel & Kjaer Tempo inteiro

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...

  • Customer Care Agent

    Há 3 dias

    Sao Paulo, Brasil Brüel & Kjær Tempo inteiro

    - Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple...

  • Customer Care Intern

    1 semana atrás

    Sao Paulo, Brasil Hottinger, Bruel & Kjaer Tempo inteiro

    This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions. At HBK, we live up...

  • Customer Care Analyst

    Há 3 dias

    Sao Paulo, Brasil Swile Tempo inteiro

    **Sobre nós ✨** A **Swile** é a scaleup pioneira de benefícios flexíveis no Brasil e na França. A nossa missão é ajudar a oferecer um melhor ambiente de trabalho para os seus colaboradores através dos benefícios flexíveis que entregamos por meio de uma tecnologia de ponta. Fundada em 2016 e reconhecida como uma das melhores empresas para...

  • Agente de Atendimento Ativo

    Há 3 dias

    Sao Paulo, Brasil HOME AGENT Tempo inteiro

    Sobre a Home Agent A Home Agent é primeira operação de atendimento ao cliente do Brasil a operar 100% em Home Office, já nascemos neste modelo e temos 10 anos de experiência, estamos transformando o mercado de relacionamento com o cliente viabilizando operações com um nível de qualificação muito superior à média de mercado, com uma eficiência...

  • Agente de Atendimento Ativo

    1 dia atrás

    Sao Paulo, Brasil HOME AGENT Tempo inteiro

    Sobre a Home Agent A Home Agent é primeira operação de atendimento ao cliente do Brasil a operar 100% em Home Office, já nascemos neste modelo e temos 10 anos de experiência, estamos transformando o mercado de relacionamento com o cliente viabilizando operações com um nível de qualificação muito superior à média de mercado, com uma eficiência...

  • Agente Comercial

    Há 5 dias

    Sao Paulo, Brasil HOME AGENT Tempo inteiro

    Sobre a Home Agent A Home Agent é primeira operação de atendimento ao cliente do Brasil a operar 100% em Home Office, já nascemos neste modelo e temos 10 anos de experiência, estamos transformando o mercado de relacionamento com o cliente viabilizando operações com um nível de qualificação muito superior à média de mercado, com uma eficiência...

  • Assistente de Customer Care

    1 dia atrás

    Sao Paulo, Brasil DSM Tempo inteiro

    **DSM - Bright Science. Brighter Living.** **Assistente de Customer Care (São Paulo/SP)** **O Desafio** - Como Assistente de Customer Care baseado em São Paulo/SP, você será responsável por tratar as demandas dos clientes, acompanhando a resolução de problemas e devidas tratativas com os departamentos responsáveis. **A Posição** As principais...

  • Customer Support Agent

    2 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position.Key ResponsibilitiesRespond to customer queries in a timely and accurate way, via phone, email, social media or chatIdentify and assess customers' needs to achieve satisfactionHandle customer complaints, provide appropriate...

  • Analista de Customer Care Junior

    2 semanas atrás

    Sao Paulo, Brasil Swile Tempo inteiro

    **Sobre nós ✨** A **Swile Brasil** é a startup pioneira de benefícios flexíveis no Brasil e na França! A nossa missão é ajudar a oferecer um melhor ambiente de trabalho para os seus colaboradores através dos benefícios flexíveis que entregamos por meio de uma tecnologia de ponta. Fundada em 2016 e reconhecida como uma das melhores empresas para...