Customer Support Expert

Há 2 dias

Sao Paulo, Brasil MetaMap Tempo inteiro

We are looking for a responsible Support Expert who will help customers with API, SDK, and webhook issues. The person will try to reproduce possible bugs, escalate bugs to the engineering team, follow up on their resolution and answer clients' support questions.

**Key responsibilities**
- Reproduce tech issues.
- Help customers with API/Webhook/SDK issues.
- Escalate bugs to the engineering team.
- Follow up on the engineering team's resolution.

**Skills & Experience**
- 2-3 years of experience in customer support, or related roles.
- Must have experience with APIs, Webhooks, and/or Web development.
- Bilingual proficiency (Spanish and English) is a must.

**Nice to have**
- Knowledge of React Native, Javascript, and Python is a plus
- Experience at a startup company, SAAS, or fintech company
- Portuguese is a plus

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