Customer Support Associate

1 dia atrás

Sao Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

**Position**:
Customer Support Associate

**What You'll Be Doing**:

- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
- Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Backlog management.
- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc.).
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Provide first point of escalation after initial set of expedites, complete bond requests from Inside Sales, own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses.
- Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge.

**What We Are Looking For**:

- At least two years of experience with customer support required
- Experience in electronic components industry preferred
- Pursuing a college degree or graduated with a major in Business, International Relations, or equivalent
- Advanced English Proficiency required
- Intermediate excel knowledge required

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Health insurance - ophthalmology is included in the medical plan.
- Dental insurance.
- Sesc Credential - Access lazer activities.
- Life insurance.
- Farmácia agreement - agreement with the entire Golden Farma network for the purchase of medicines and perfumery.
- Vale-Refeição for Sodexo Pluxee, worth R$ 55.00 per working day of work.
- Employee Assistance Program (EAP)

**Annual Hiring Range/Hourly Rate**:
R$43,200.00 - R$52,800.01

**Location**:
BR-SP-Sao Paulo, Brazil (Rua Jose Gomes Falcao)

**Time Type**:
Full time

**Job Category**:
Business Support

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