Customer Service Associate, Ft Remote

Há 14 horas

Sao Paulo, Brasil FragranceX.com Tempo inteiro

**Customer Service Associate**
- **This is a full-time, remote job, work from home, from anywhere**_

Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are integral to how customers reach us, and the ideal person will enjoy helping customers with a variety of inquiries.

**Major Responsibilities**:

- Track orders promptly and accurately.
- Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
- Assist with order verification, damaged/lost package claims and reshipments.

**Qualifications and Requirements**:

- Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse and headset
- Must be willing to work 7:00am to 4:00pm Eastern Standard Time
- Must have at least 6 months experience working remote
- Must have 1 year experience working with Zendesk or a customer service ticketing system
- Must have strong computer skills and strong data-entry/keyboard skills.
- Must have experience working with metric such as handle time, quality assurance and more
- Must be willing to work overtime hours and weekend during holiday seasons
- Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus
- Ability to manage and resolve conflict quickly and professionally.
- Must be highly organized, with excellent attention to details.
- High school degree, GED, or equivalent work experience.
- Must have a customer first mindset which is measured through customer experience feedback.

**PLEASE TAKE THE ASSESSMENT**

Pay: From R$50.00 per hour

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