Customer Service Associate, Ft Remote
1 dia atrás
**Customer Service Associate**
- **This is a full-time, remote job, work from home, from anywhere**_
Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are integral to how customers reach us, and the ideal person will enjoy helping customers with a variety of inquiries.
**Major Responsibilities**:
- Track orders promptly and accurately.
- Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
- Assist with order verification, damaged/lost package claims and reshipments.
**Qualifications and Requirements**:
- Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse and headset
- Must be willing to work 7:00am to 4:00pm Eastern Standard Time
- Must have at least 6 months experience working remote
- Must have 1 year experience working with Zendesk or a customer service ticketing system
- Must have strong computer skills and strong data-entry/keyboard skills.
- Must have experience working with metric such as handle time, quality assurance and more
- Must be willing to work overtime hours and weekend during holiday seasons
- Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus
- Ability to manage and resolve conflict quickly and professionally.
- Must be highly organized, with excellent attention to details.
- High school degree, GED, or equivalent work experience.
- Must have a customer first mindset which is measured through customer experience feedback.
**PLEASE TAKE THE ASSESSMENT**
Pay: From R$50.00 per hour
-
Associate Customer Success Executive
Há 5 dias
Sao Paulo, Brasil Actum Lab North America Inc. Tempo inteiro**Associate Customer Success Representative (Remote)** Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as an Associate Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them...
-
Gerente de pld ft
Há 6 dias
SAO PAULO, Brasil Banco Bmg Tempo inteiroGraduação completa. Pós-graduação ou MBA em Compliance, Gestão de Riscos, PLD/FT, Governança Corporativa ou áreas afins (desejável). Domínio da Lei nº 9.613/1998 (Lei de Lavagem de Dinheiro) e suas atualizações. Conhecimento das normas do Banco Central do Brasil, COAF, CVM, FEBRABAN e ANBIMA sobre PLD/FT. Experiência com sistemas...
-
Associate Representative
2 semanas atrás
São Paulo, Brasil Wesco Tempo inteiroAssociate Representative - Customer Service Join to apply for the Associate Representative - Customer Service role at Wesco 1 day ago – be among the first 25 applicants. Job Description As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail, and/or walk‑ins to provide inquiry or problem...
-
Associate Representative
2 semanas atrás
São Paulo, Brasil WESCO Distribution Tempo inteiroAs an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or...
-
Associate Customer Success Manager
Há 7 dias
Sao Paulo, Brasil Time Doctor Tempo inteiro**About the Role** As an Associate CSM, Onboarding Specialist, you'll manage our smaller tier (Tier 3) client accounts within your territory. You will act as a product and onboarding expert as well as a solutions engineer. Although you will not have any accounts technically assigned to you, you will be overseeing the entire Tier 3 book of business and...
-
Associate Representative
2 semanas atrás
São Paulo, SP, Brasil Wesco Tempo inteiro**Responsibilities**: - Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives and...
-
Associate Sales Representative
1 semana atrás
Sao Paulo, Brasil LogicManager Tempo inteiro**About this Sales Position** - As Associate Sales Representative, your role will be to seek new business opportunities by contacting and developing relationships with potential business customers in the United States. We hire professionals from the hospitality industry who have worked previously in the United States as a hospitality management trainee or...
-
Customer Experience Associate
Há 2 dias
São Paulo, Brasil THESTUDIO Tempo inteiroAbout Us At THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe‑inspiring experience via...
-
Customer Experience Associate I
2 semanas atrás
Sao Paulo, Brasil Conduent Tempo inteiroThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Customer Experience Associate Ii
Há 7 dias
Sao Paulo, Brasil CONDUENT Tempo inteiro**About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...