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Account Manager, Groups

3 semanas atrás

São Paulo, Brasil Belmond Tempo inteiro

At Belmond, we are crafters of the exceptional. It starts with a clear vision, an airtight plan, and a strong team.

This is our Sales Team, who works to make every moment as spectacular. Here your own ambition meets an equally driven team. Together you’ll embark on greatness. With the resources and departments at the ready, your plans will come to fruition. Expect new opportunities, professional growth and the chance to move up and around the company. Every day brings challenges, but amongst your team, you have the support and minds to not only navigate but rise and grow within. With properties spanning 24 countries, as a member of our Senior Management, unique experiences are truly all around. With your vision, we can bring them to life.

As an Account Manager, Groups & Sales - Brazil , you will develop, maintain, and grow the revenue generated by all accounts within the assigned geographic territories, encompassing both Groups and Leisure/FITs, while promoting all Belmond products to the MICE (Meetings, Incentives, Conferences, and Exhibitions) and celebrations market for accounts located in Brazil. This role has a hybrid profile, where the professional will allocate 65% of their time to the MICE segment and 35% to the leisure segment. The individual will assist and report to the Divisional Director of Sales, Groups-The Americas for MICE-related activities and to the Senior Account Director for leisure-related activities.

MAIN DUTIES & RESPONSIBILITIES

  1. Develop a detailed quarterly sales action plan and annual account management plan aimed at achieving and exceeding revenue generation goals in Groups sales for each Account, submit to the direct manager for approval.
  2. Maintain frequent personal contact with all property-based sales personnel to ensure product knowledge is always up to secure new bookings that fit from generated leads to both segments (groups & leisure).
  3. Qualify all Groups leads generated by owned Accounts and conduct necessary follow-through to secure new bookings that fit with and also assist travel agencies and/or Tour Operators with FIT demand.
  4. Manage negotiations for groups and leisure leads on behalf of the Properties, and be the Customers' single point of contact through the conversion of leads into confirmed status.
  5. Ensure timely, accurate, and personalized responses to all customer inquiries.
  6. Work closely with Properties' sales and revenue management teams to drive desirable groups business.
  7. Analyze and evaluate accounts for both segments (Groups & Leisure) productivity (past, current, and future) to ensure individual Customer targets are met.
  8. Show initiative and resourcefulness in developing methods for increasing market share from the owned set of Accounts, ensuring a high level of Customer satisfaction.
  9. Apply effective problem-solving methodologies to resolve issues and challenges.
  10. Establish and nurture a partnership relationship with all key contacts, decision-makers, bookers, and influencers with every owned Account.
  11. Conduct product training to Customers on a regular basis to ensure that the company remains front-of-mind at all times.
  12. Host customer events with select key accounts throughout the year.
  13. Communicate all seasonal promotions to support all properties in achieving their budgeted revenue, especially in shoulder seasons.
  14. Make full use of all selling, negotiating, and closing tools to increase conversion ratios from the assigned territory and account platform.
  15. Assist Divisional Director with the organization of annual roadshows, strategic partners' sales events, and presence at relevant trade shows.
  16. Plan regular Customers educational trips to key destinations as defined.
  17. Attend relevant industry functions and meetings to ensure the Company's brand is properly represented.
  18. Establish and maintain relationships with industry colleagues including tourism boards, airlines, OMCs, etc.
  19. Provide feedback and information about the latest market conditions and newest trends to the direct manager.
  20. Execute an ongoing prospecting plan, adding new active customers to the portfolio of managed Accounts.
  21. Master usage of all available tools provided by Tableau, and implement a regular strategic analysis of markets, properties, and account performance.
  22. Maintain a clean database of all owned accounts and contacts within, with all sales activities promptly logged into OSC.
  23. Prepare all production, account management, and other sales reports as requested by the direct manager.
  24. Maintain a proactive role in social media and support the Corporate Marketing communications plan.
  25. Attend and actively contribute to regular sales meetings organized by the Divisional Director, or by the Corporate team, or by the direct manager.

Minimum Requirements:

  1. Completed Higher Education in Administration, Tourism, Hospitality, or related fields.
  2. Additional Training in Sales, Pricing, and/or Revenue will be a plus.
  3. Minimum of 3 years of experience in the role or similar positions in luxury hospitality.
  4. Client Portfolio (Network).
  5. Advanced Office Package: Excel, Word & PowerPoint.
  6. Knowledge of electronic channels.
  7. Knowledge and Update on the Hospitality Market.
  8. Etiquette standards in customer service.
  9. Fluent English.

Benefits:

  1. Health and dental plan extended to direct dependents.
  2. Pharmacy agreement.
  3. Meal ticket.
  4. Discounts at company outlets (Restaurants & Spa).
  5. Discovering Belmond Programme which offers complimentary and preferred rate experiences at our iconic destinations.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today

About Us

The Copacabana Palace, a Belmond Hotel, is an iconic masterpiece in Rio de Janeiro. This timeless landmark overlooks Copacabana Beach and offers outstanding features such as two Michelin-starred restaurants, a glamorous swimming pool, and seven penthouse suites.

The Belmond & LVMH Family

We are proud to be part of LVMH and the Belmond global collection of iconic hotels, trains, and river cruises, all creating exceptional experiences worldwide. When you join the Belmond Trains & Cruises division, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

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