Customer Service Representative

2 semanas atrás

Ribeirão Preto, São Paulo, Brasil Ingevity Tempo inteiro

Ingevity is seeking a Customer Service Representative to support order management, customer communications and logistics coordination. The role focuses on delivering timely, accurate service to internal and external customers and aligning actions with supply chain and commercial objectives.

What You Will Impact
  • Ensure timely and accurate communication with customers, including answering inquiries, providing price quotes, addressing concerns and offering optimal logistic solutions.
  • Receive complaints from customers and/or sales; enter the complaint into the system and obtain approval of findings from the customer.
  • Serve as the central liaison for customers across the organization.
  • Understand Supply Chain and Commercial objectives; develop individual work objectives to align with business goals.
  • Commitment to meeting the expectations and requirements of internal and external customers.
  • Act in accordance with ISO documented procedures.
  • Manage orders from entry to delivery.
  • Coordinate order requirements with operations, sales and corporate personnel.
  • Evaluate current shipment methods, explore alternatives and optimize logistics and cost controls.
  • Maintain strong verbal and written communication skills; stay organized in a fast-paced environment.
  • Manage relationships with internal and external freight providers.
  • Assist with accounts receivable collections.
  • Contribute to Supply Chain goals related to Inventory Control, Accounts Receivable and on-time delivery.
  • Maintain Customer Master Data in SAP R/3.
What You Need To Succeed
  • BS/BA degree and 3 years of Customer Service experience in manufacturing/industrial or fast-paced environment, or 7+ years of experience in lieu of degree.
  • Familiarity with excellent customer service practices; knowledge of Import/Export is a plus.
  • Proficiency in SAP R/3 (Sales & Distribution) preferred, but not required.
  • Proficiency in Microsoft applications.
  • Ability to multitask, think analytically, manage change and communicate effectively.
  • Act as an agent for change and continuous improvement.
  • Ability to work under pressure and handle multiple tasks with urgency.
  • This position is not eligible for relocation.

Please note: This is not a position that Ingevity will consider for employment sponsorship. Ingevity will not sponsor in NIV categories (including TN, E-3, H-1B, O-1) or submit a position for H-1B registration.

Ingevity is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled. We value diversity and inclusion and encourage applicants from all backgrounds.

Recruiting Agencies: Ingevity does not accept unsolicited resumes and will not be responsible for fees related to unsolicited resumes.

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