Customer Success Manager | Remote Work | Rio de Janeiro, Brazil
2 semanas atrás
At BairesDev,we've been leading the way in technology projects for over 15 years. We connect top talent with innovative companies around the world. Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide. When you apply for this position with our client IntrosMatter, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with exciting opportunities at innovative companies.IntrosMatter helps B2B businesses accelerate their growth by delivering relationship-qualified leads (RQLs) tailored to their ideal customer profiles (ICP). We're looking for a dedicated Customer Success Manager to ensure our customers derive maximum value from our service. What You'll Do: Onboarding & Customer Training: - Guide new customers through the onboarding process, clearly demonstrating how to best leverage IntrosMatter's service. ICP Development: - Collaborate closely with customers to define and refine their - Ideal Customer Profile, translating business needs into clear system requirements.- Take a genuine interest in understanding our customer's business to help craft the best description of their ICP, including target company and individual buyer personas. System Configuration: - Work within IntrosMatter's internal systems to configure customer-specific ICP criteria, ensuring accurate lead matching. RQL Quality Assurance: - Manually review and validate Relationship Qualified Leads (RQLs) generated by our system, ensuring quality and relevance. Performance Analysis & Reporting:- Analyze lead data and customer feedback to measure success.- Regularly provide insightful performance reports to customers and to IntrosMatter's internal product team. Customer Relationship Management: - Act as the primary point of contact for customer inquiries.Proactively address questions, troubleshoot issues, and maintain high customer satisfaction levels. What we are looking for: - Experience as a Customer Success Manager in a SaaS company with fewer than 500 employees.- B2B experience working with sales and marketing teams.- Strong communication and relationship-building skills.- Excellent problem-solving abilities and attention to detail.- Understanding of B2B sales processes and lead generation concepts.- Experience with customer relationship management tools.- Ability to translate customer feedback into actionable insights.- Advanced level of English. How we do make your work (and your life) easier: - 100% remote work (from anywhere).- Excellent compensation in USD or your local currency if preferred- Hardware and software setup for you to work from home.- Flexible hours: create your own schedule.- Paid parental leaves, vacations, and national holidays.- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Join a global team where your unique talents can truly thrive #J-18808-Ljbffr
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