Technical Service Manager

Há 1 mês


São Paulo, Brasil SAP Tempo inteiro

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EXPECTATIONS AND TASKS

We are looking for an accomplished SAP Technical Service Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey. You will act as a trusted technical advisor to our customers and partners, analyzing customer’s business requirements and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and accompany them throughout their cloud transformation journey.

  • Primary contact for customers for discussions about technology and innovations and serve as an escalation point person for technical issues.
  • Understand the customer business, goals, and challenges to suggest solutions & services.
  • Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customer.
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies.
  • Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
  • Identify top issues, define service plan, and drive implementation of identified action items across customer landscapes.
  • Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, SuccessFactors, etc. (good to have).
  • Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
  • Solid know-how on SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.
  • Analytical, solution-oriented, and experience in working with cross-cultural teams.

LANGUAGE SKILLS

  • English (advanced/fluent written & spoken).
  • Spanish is a plus.

WORK EXPERIENCE

  • Strong experience under SAP Technical Administration Background (Preferably in the domain of SAP Basis skill) and should have knowledge & experience on Administration and Operations of SAP solutions.
  • Strong experience in customer-facing roles and should have excellent command on de-escalating critical situations.
  • Hands-on experience with working knowledge of Unix/Linux flavors.
  • Hands-on experience with working knowledge of SAP HANA and Sybase databases.
#J-18808-Ljbffr

  • São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility...


  • São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Technical Service Manager

    3 meses atrás


    São Paulo, SP, Brasil SAP Tempo inteiro

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • São Paulo, Brasil Commscope Inc. Tempo inteiro

    Technical Sales Manager Central Office - DACH (m / f / d)If you wish to be part of a team dedicated to delivering industry-leading performance through exceptional talent and a culture of innovation and collaboration, this is an opportunity you won’t want to miss.We are looking for a dynamic, organized, self-starter to join our European Infrastructure Sales...


  • São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    Share People Hub in partnership with ABI Growth Group | AB InBev, search for a Technical Product Manager, to work in a hybrid role in São Paulo - SP.About AB InBevAB InBev is the leading global brewer and one of the world's top 5 consumer product companies. With over 500 beer brands, we're number one or two in many of the world's top beer markets, including...


  • São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    Share People Hub in partnership with ABI Growth Group | AB InBev, search for a Technical Product Manager, to work in a hybrid role in São Paulo - SP.About AB InBevAB InBev is the leading global brewer and one of the world's top 5 consumer product companies. With over 500 beer brands, we're number one or two in many of the world's top beer markets, including...

  • Technical Program Manager

    5 meses atrás


    São Paulo, Brasil Snaphunt Tempo inteiro

    The OfferWork within a company with a solid track record of successFlexible working optionsExcellent career development opportunitiesThe JobThe Technical Delivery Manager will define and drive quality, consistency and excellence in all aspects of the in TEC group technical delivery function. Ensure the Technical Delivery team deliver product orders to time,...


  • São Paulo, Brasil Amazon Tempo inteiro

    Sr. Technical Program Manager, INTech LATAMThe Amazon International Technology Team is hiring a Senior Technical Program Manager to work in our Sao Paulo dev center in Brazil. Responsibilities include collection of business and systems requirements from internal and external customers, writing specifications, technical design of the solutions/systems,...

  • Technical Product Manager

    2 semanas atrás


    São Paulo, Brasil jobs.sportstechgroup.org- JobBoard Tempo inteiro

    Come to one of the biggest IT Services companies in the world! Here you can transform your career!Why join TCS? Here at TCS, we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...


  • São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...


  • São Paulo, SP, Brasil Corning Tempo inteiro

    Candidatar-se agora - Candidatar-se agoraIniciar**Por favor, aguarde...** **Data**:8 de nov de 2024 **Localização**: Sao Paulo, São Paulo, BR, 04530-001 **Empresa**:Corning **Technical Account Manager (65680)**: Pursues, secures, and executes profitable business opportunities with new and existing customers to support the achievement of the...

  • Technical Account Manager

    2 meses atrás


    São Paulo, SP, Brasil Adjust Tempo inteiro

    Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement...


  • São Paulo, Brasil NICE Tempo inteiro

    At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.The Technical Account Manager is a seasoned account...

  • Technical Service Manager

    6 meses atrás


    Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** **ABOUT THE TEAM** SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering...


  • São Paulo, Brasil Corning Tempo inteiro

    Technical Account Manager (65680)Pursues, secures, and executes profitable business opportunities with new and existing customers to support the achievement of the division’s or region’s sales and profit objectivesJOB SUMMARY The Technical Program Manager will oversee and coordinate various technical and customer-driven programs, ensuring seamless...


  • São Paulo, Brasil Adjust Tempo inteiro

    Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust’s powerful measurement...


  • São Paulo, Brasil Corning Tempo inteiro

    Technical Account Manager (65680)Pursues, secures, and executes profitable business opportunities with new and existing customers to support the achievement of the division’s or region’s sales and profit objectivesJOB SUMMARYThe Technical Program Manager will oversee and coordinate various technical and customer-driven programs, ensuring seamless...


  • São Paulo, Brasil Share People Hub Tempo inteiro

    Share People Hub in partnership with ABI Growth Group AB InBev, search for a Technical Project Manager to work in a hybrid model in Campinas / SP.About AB InBevAB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets,...

  • Technical Account Manager

    1 semana atrás


    São Paulo, SP, Brasil Apple Tempo inteiro

    **Summary** Posted: Nov 6, 2024 Role Number**:200577562** Join the Wireless Technologies and Ecosystems (WTE) organization to collaborate with an outstanding team of engineers driving innovation on products used by millions of people worldwide. Within WTE, the Carrier Technologies team is looking for a highly motivated, self driven Technical Account...


  • São Paulo, SP, Brasil Apple Tempo inteiro

    **Summary** Posted: 6 Nov 2024 Role Number**:200577562** Join the Wireless Technologies and Ecosystems (WTE) organization to collaborate with an outstanding team of engineers driving innovation on products used by millions of people worldwide. Within WTE, the Carrier Technologies team is looking for a highly motivated, self driven Technical Account...