Customer Success Manager

3 semanas atrás

Região Geográfica Intermediária de Juiz de Fora, Brasil Jitterbit Tempo inteiro

Overview Are you a results-oriented and motivated customer-oriented sales professional who thrives on building strong connections and driving customer satisfaction? Jitterbit is actively searching for a highly dedicated and enthusiastic Customer Success Manager for the Latam region to become an integral part of our team. As a Customer Success Manager, you will assume a pivotal role in the post-sales phase, where your expertise will be essential in nurturing and enhancing relationships with our existing customer base. Responsibilities Relationship Cultivation: Build and nurture strong, enduring relationships with our existing customer base. Foster open lines of communication and position yourself as a trusted advisor. Strategic Partnership: Drive strategic agendas and initiatives with clients, aligning their business objectives with Jitterbit’s solutions to enable expansion and growth. Effective Communication: Serve as the main point of contact for customer inquiries, concerns, and strategic discussions through in-person, phone, and written communications. Innovative Problem-Solving: Identify innovative solutions to customers’ pain points to support ongoing success. Collaborative Excellence: Collaborate with cross-functional teams to ensure a seamless and holistic approach to customer satisfaction. Location and Regional Focus: Based in Sao Paulo, Brazil, act as the local face of Jitterbit for Latam clients and understand regional nuances. Qualifications Proven ability to manage and grow customer accounts within a B2B environment; identify upsell and cross-opportunities. Sales background is desirable; ability to communicate across stakeholders with a focus on C-level personas. Exceptional communication skills in Portuguese and English (in-person, phone, and written). Strategic thinking and planning capabilities to develop and execute effective account and territory plans. Experience in a high-growth, fast-paced startup environment helpful for rapid learning of Jitterbit’s product and value proposition. Familiarity with SaaS and B2B technology sales; experience with integration/iPaaS/API Management is desirable but not required. Entrepreneurial mindset, adaptability, resilience, emotional intelligence, and cultural empathy. Strong organizational skills and meticulous account management and issue resolution. Collaborative mindset to work with colleagues from diverse backgrounds; experience with CRM systems and product usage data analysis. Additional Information What You’ll Get: Work for a growing leader within the iPaaS space; career development and mentorship; remote-friendly environment. Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. #J-18808-Ljbffr

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