Partner Success Manager

3 semanas atrás

São Paulo, São Paulo, Brasil monday Tempo inteiro

Join to apply for the Partner Success Manager role at monday.com

Our Partnerships Group is growing, and we are looking for a Partner Success Manager to join the team This role is ideal for experienced Customer Success professionals looking to leverage their expertise in driving customer outcomes by enabling partners to excel. You'll work closely with our business partners and their clients (both existing and new prospects) to ensure monday.com's partners deliver the best value to their business needs and challenges.

This is a key position to help shape our Partnerships' Customer Success strategy and Customer Excellence team.

In this role, you will build the foundations for our partner-focused customer success program, aligning proven CS practices with scalable, business-oriented solutions.

Please note that this role is on a hybrid model and will require 3 days in office out of São Paulo.

About The Role
  1. Work closely with the Partnerships and Customer Success teams to share portfolio insights of their partners.
  2. Directly collaborate with partners to enhance and align their customer success practices with best-in-class methodologies, ensuring optimal retention and satisfaction across their customer portfolios.
  3. Work closely with regional leaders, serving as the primary post-sale customer success expert in our partnership organization.
  4. Provide onboarding and training for new partners to ensure they're able to help teams find value with monday.com.
  5. Develop and execute strategic plans with partners to drive customer outcomes, increase NDR, and scale client success initiatives.
  6. Forecast and track key

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