Application Support Engineer, Trilogy

1 semana atrás


Cascavel, Brasil Crossover Tempo inteiro

Application Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover . Base pay: $30.00/hr – $30.00/hr ($60,000 USD/year). This role is full‑time (40 hours per week) and requires an independent contractor agreement. Payment is weekly. What You Will Be Doing AI‑Enhanced Customer Issue Resolution: Examine intricate tickets escalated from AI systems, apply specialized human judgment where AI capabilities are limited, and subsequently enhance the AI system to narrow that gap. What You Won’t Be Doing Spending two full months on onboarding; proficiency on multiple products is expected within the first month. Depending on management for guidance; you must effectively remove your own blockers. Key Responsibilities Combine specialized human technical knowledge with AI systems to provide outstanding customer support, concentrating on challenging issues that AI cannot yet completely handle. Basic Requirements Minimum of 3 years of total experience in technical customer support positions. Expert‑level generative AI skills (proficiency with multiple AI platforms, ability to automate processes and build custom GPTs). Present location in North or South America. About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for relentlessly seeking top talent, innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer‑facing designs. Working with Us This is a full‑time (40 hours per week), long‑term position. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. #J-18808-Ljbffr



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