
Customer Service Officer
Há 2 dias
**ROLE SUMMARY**
The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
**ROLE PROFILE**
- Maintain a thorough knowledge of the assigned Mall amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
- Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines / procedures
- Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company's established grooming / professional attire standards to promote Mall image.
- Assist the visitors / customers at the Information Desk / Booths by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries and performing other Shopping Centre specific duties
- Perform "meet and greet" duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
- Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Mall departments immediately. Ensure that all tenant related complaints are addressed on a timely basis
- Ensure that the assigned Shopping Centre always "looks its best" in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution
- Build and maintain a positive and congenial Tenant Relations (with new / existing) and others such as government and community groups in order to enhance the MAFP's image.
**REQUIREMENTS**
- Minimum High School Graduate or Equivalent
- 2 - 3 years work experience in Customer Service field
- Shopping Malls experience is a plus
- Excellent Communication skills, flexible, details oriented, customer centric mindset and has good problem solving skills
-
Customer Service Associate
1 semana atrás
Belo Horizonte, Minas Gerais, Brasil Majid Al Futtaim Properties Tempo inteiro**About the job**Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everydayWe are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year.For the past two decades, we have shaped the consumer landscape across the...
-
Chief Customer Experience Officer
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil beBeeCustomerService Tempo inteiro R$27.526 - R$54.551**Job Description**">This role is primarily responsible for the smooth operation of customer service activities at our shopping centre. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.">**Key Responsibilities:**">Provide clear directions and information to...
-
Chief Technology Officer
Há 2 dias
Belo Horizonte, Minas Gerais, Brasil beBeeEcommerce Tempo inteiro R$100.000 - R$120.000Ecommerce Chief Technology Officer RoleWe are seeking an experienced Chief Technology Officer to join our ecommerce team. The successful candidate will be responsible for developing and executing the company's technology strategy, managing all aspects of technology development and operations, and leading a team of talented engineers and developers.About the...
-
ICT Service Desk Officer
Há 6 dias
Belo Horizonte, Minas Gerais, Brasil beBeeSupport Tempo inteiro R$75.300Job DescriptionWe are seeking a highly motivated and skilled ICT professional to join our team as a Service Desk Officer. This role is responsible for providing first and second-level ICT support to GroundProbe offices, ensuring that employees have access to reliable and efficient technology systems.In this position, you will work closely with the...
-
Chief Customer Experience Officer
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil beBeeCustomer Tempo inteiro R$90.000 - R$110.000Customer Relationship ManagerOur ideal candidate will be responsible for the overall direction and execution of our CRM strategy, focusing on customer relationship management for in-vehicle infotainment and connectivity capabilities.Key responsibilities include collaborating with business partners/agencies to design and execute all CRM materials and efforts,...
-
Belo Horizonte, Minas Gerais, Brasil GroundProbe Tempo inteiro**We are GroundProbe, a global technology leader specialising in real-time solutions for measuring and monitoring geohazards.**For 20 years, we have been creating state-of-the-art technologies and software that deliver precise and reliable information. Coupled with expert services and support, we give our customers the certainty they need to make critical...
-
Customer Service Specialist
1 semana atrás
Belo Horizonte, Minas Gerais, Brasil beBeeCustomerService Tempo inteiro R$23.400 - R$38.200Job Summary:We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Create a positive customer experience through excellent communication and product knowledge.Maintain...
-
Customer Service Specialist
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil beBeeSupport Tempo inteiro R$160.000 - R$220.000Customer Service SpecialistWe are seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Specialist. In this role, you will be responsible for ensuring that our clients receive exceptional service and support in all aspects of their interactions with us.Key Responsibilities:Audit and track processes and complaints...
-
Customer Service
Há 2 dias
Belo Horizonte, Minas Gerais, Brasil Proapp Proteção Veicular Tempo inteiro**Oportunidade de Emprego - Customer Service (Atendente de sinistros)**A **ProApp Proteção Veicular** está em busca de profissionais para integrar o nosso time como **Customer Service****Localização**: (Av. Silva Lobo, 1308, Nova Granada, Belo Horizonte)**Salário Fixo**: R$ 1.800,00 + Comissão**Horário**: Segunda a Sexta, das 8h às 18h (44h...
-
Dedicated Customer Service Representative
2 semanas atrás
Belo Horizonte, Minas Gerais, Brasil beBeeCustomerSupport Tempo inteiro R$41.300 - R$66.200Customer Support ExpertWe are seeking a Customer Support Expert to join our team. The successful candidate will deliver exceptional customer support, address inquiries, resolve issues, and ensure customer satisfaction and experience.This is a full-time remote role that involves maintaining precise records of customer interactions and providing prompt...