Desktop Support Engineer
Há 2 dias
Job responsibilitiesIdentify and resolve hardware, software, and network issues. This often involves using diagnostic tools and software. Handle more complex issues that Level 1 support cannot resolve and escalate to Level 3 if necessary. Use remote access tools to troubleshoot and fix issues without needing to be physically present. Provide support to users experiencing technical difficulties, ensuring minimal disruption to their work. Offer guidance on best practices and train users on new systems or software. Install and configure new hardware, including computers, servers, and networking equipment. Install and configure software applications and ensure they are properly integrated with existing systems. Set up and configure network devices such as routers, switches, and firewalls. Create and manage user accounts, ensuring proper access controls and permissions. Assist users with password resets and account recovery. Ensure users have the appropriate access to systems and data based on their roles. Maintain detailed records of all support requests, resolutions, and system changes. Contribute to and maintain a knowledge base of common issues and solutions. Keep track of IT assets, including hardware and software licenses. Implement and enforce security processes and procedures to protect systems and data. Educate users on security best practices to prevent security breaches. Conduct training sessions for users on new technologies, software, and systems. Create and update training materials and user guides. Provide ongoing support and training to ensure users are comfortable with new systems.Experience Minimum 3+ years’ experience of a 1st or 2nd line engineer role or similar providing day-to-day in-person support to users Experience working with other IT engineers, escalating incidents where appropriate, and coordinating to resolve incidents quickly and efficiently Experience working within ITSM tools such as Halo, ServiceNow, Manage-Engine, etc Experience supporting users within O365 stack as well as Apple users Demonstrated ability to diagnose and resolve technical issues Experience in providing technical support and excellent customer service.Skills Problem-Solving: Strong troubleshooting and analytical skills. Communication: Excellent verbal and written communication abilities Technical Proficiency: In-depth knowledge of hardware, software, and networking
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Senior Network Support Engineer
Há 5 dias
Brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and ResponsibilitiesThe Senior Resident Support Engineer...
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Engineer - Support
3 semanas atrás
Brasília, Brasil Optiva Inc. Tempo inteiroIt's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*# Job Summary**The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few...
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Engineer - Support
1 semana atrás
Brasília, Brasil Optiva Inc. Tempo inteiroIt's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*# Job Summary**The company's explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment.We're one of the few legitimate...
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Senior Network Support Engineer
Há 4 dias
brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and Responsibilities The Senior Resident Support Engineer...
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Senior Network Support Engineer
Há 2 dias
brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
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Senior Network Support Engineer
Há 4 dias
Brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
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Support Engineer
2 semanas atrás
Brasília, Brasil Pragmatike Tempo inteiroJoin to apply for the Support Engineer role at Pragmatike. About the Job We're building a new 24/7 support engineering function and need technical experts who can debug complex cloud and Kubernetes issues. This is NOT traditional L1 support – you'll work directly with our compute platform, requiring deep technical skills similar to a senior system admin....
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Senior Network Support Engineer
Há 5 dias
Brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
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Senior Network Support Engineer
Há 5 dias
Brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
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Senior Network Support Engineer
Há 4 dias
Brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
