Engineer - Support

4 semanas atrás

Caxias do Sul, Brasil Optiva Inc. Tempo inteiro
It's fun to work in a company where people truly BELIEVE in what they're doing*We're committed to bringing passion and customer focus to the business.*# Job Summary**The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering jobs that are 100% remote, work from home.****We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for Support Engineers who are passionate about helping customers and if this appeals to you, then you should strongly consider this position.****NOTE: Support Engineer position also assumes candidates being ready to take emergency call rotations every few weeks, where 24/7 availability is required******Responsibilities and Duties:***** **Take ownership of support incidents and use all available resources and knowledge to resolve them*** **Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets*** **Take emergency call rotations every few weeks, where 24/7 availability is required******Eligibility criteria:***** **2-3 years experience in a telco technical role - preferably in Support/Managed Services*** **Fluent in English (written and spoken)*** **Proficiency Linux/Unix platforms administration*** **Excellent problem solving and troubleshooting skills*** **Degree in Computer Science or Engineering*** **Ability to take emergency shifts every few weeks******Technical Skills required:***** **Knowledge in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol and basic DB administration skills (Oracle DB, MySQL, Postgres, SQL Server)*** **Familiarity with HP server remote administration and/or Dell/EMC storage devices is a plus*** **Familiarity with telecommunications protocol standards (especially Diameter and SS7/SIGTRAN) is a big plus*** **Familiarity with telecom BSS products is big plus*** **Shell script writing for simple tasks/debugging is a big plusnce with, Infrastructure Virtualization software like Vmware vSphere or Oracle VM Server.******Soft Skills required:***** **Ability to communicate confidently with highly technical customers using perfect written and spoken English*** **Customer advocacy, empathy and keen attention to detail*** **Knowledge base article and playbook preparation for building up team reference documentation**
#J-18808-Ljbffr

  • Engineer - Support

    Há 6 dias

    Caxias do Sul, Brasil Optiva Inc. Tempo inteiro

    It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*# Job Summary**The company's explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment.We're one of the few legitimate...

  • Software Engineer

    Há 4 dias

    Caxias do Sul, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Software Engineer - L3 Support role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Software Engineer - L3 Support role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating...

  • Information Technology Support Engineer

    1 semana atrás

    São José Do Barreiro, Brasil TECEZE Tempo inteiro

    Hi, Immediate need for IT Support Engineer at São José do Barreiro, Brazil Job Title : IT Support Engineer Location : São José do Barreiro, Brazil Job Description 1. Provide an efficient workforce for the project. 2. Technician/Consultant/Engineer must wear PPE, including safety glasses, safety shoes, helmet, and earplugs, if required at the site. These...

  • Information Technology Support Engineer

    2 semanas atrás

    São José Do Barreiro, Brasil TECEZE Tempo inteiro

    Hi,Immediate need for IT Support Engineer at São José do Barreiro, BrazilJob Title : IT Support EngineerLocation : São José do Barreiro, BrazilJob Description1. Provide an efficient workforce for the project.2. Technician/Consultant/Engineer must wear PPE, including safety glasses, safety shoes, helmet, and earplugs, if required at

  • Information Technology Support Engineer

    1 semana atrás

    São José do Barreiro, Brasil Teceze Tempo inteiro

    Hi,Immediate need for IT Support Engineer at São José do Barreiro, BrazilJob Title : IT Support EngineerLocation : São José do Barreiro, BrazilJob Description1.Provide an efficient workforce for the project.2.Technician/Consultant/Engineer must wear PPE, including safety glasses, safety shoes, helmet, and earplugs, if required at

  • Software Support Engineer

    2 semanas atrás

    Caxias do Sul, Brasil Canonical Tempo inteiro

    Overview Join to apply for the Software Support Engineer role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our...

  • Information Technology Support Engineer

    1 semana atrás

    São José Do Barreiro, Brasil TECEZE Tempo inteiro

    Hi, Immediate need for IT Support Engineer at São José do Barreiro, Brazil Job Title : IT Support Engineer Location : São José do Barreiro, Brazil Job Description 1. Provide an efficient workforce for the project. 2. Technician/Consultant/Engineer must wear PPE, including safety glasses, safety shoes, helmet, and earplugs, if required at the site. These...

  • Software Field Application Engineer

    Há 2 dias

    Caxias do Sul, Brasil Quectel Tempo inteiro

    Join to apply for the Software Field Application Engineer role at Quectel . Get AI-powered advice on this job and more exclusive features. The Software Field Application Engineer (SW FAE) will provide technical expertise and customer support for Quectel’s full portfolio of wireless communication products, focusing on Linux and Android systems....

  • Technical Product Support Engineer

    Há 6 dias

    Caxias do Sul, Brasil Telnyx Tempo inteiro

    Technical Product Support Engineer (Remote): AMERAbout TelnyxTelnyx is an industry leader that's not just imagining the future of global connectivity—we're building it.From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping...

  • Technical Product Support Engineer

    3 semanas atrás

    Caxias do Sul, Brasil Telnyx Tempo inteiro

    Technical Product Support Engineer (Remote): AMER About Telnyx Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're...