Engineer - Support
Há 2 dias
It's fun to work in a company where people truly BELIEVE in what they're doing Company Overview We're committed to bringing passion and customer focus to the business. The company's explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast‑paced environment. We're one of the few legitimate companies offering jobs that are 100% remote, work from home. Job Summary We provide software support services for highly‑available, real‑time systems used by Telecommunication Service Providers. We are looking for Support Engineers who are passionate about helping customers. Applicants should be prepared for emergency call rotations every few weeks, with 24/7 availability required. Responsibilities Take ownership of support incidents and use all available resources and knowledge to resolve them. Consistently improve the quality of work by internalizing the feedback and coaching received from regular reviews of completed tickets. Take emergency call rotations every few weeks, with 24/7 availability required. Eligibility Criteria 2-3 years experience in a telco technical role – preferably in Support / Managed Services. Fluent in English (written and spoken). Proficient in Linux / Unix platform administration. Excellent problem‑solving and troubleshooting skills. Degree in Computer Science or Engineering. Ability to take emergency shifts every few weeks. Technical Skills Required Knowledge of Linux and/or Unix administration, basic networking knowledge, and practical understanding of TCP/IP protocol. Basic DB administration skills (Oracle DB, MySQL, Postgres, SQL Server). Familiarity with HP server remote administration and/or Dell/EMC storage devices is a plus. Familiarity with telecommunications protocol standards (especially Diameter and SS7/SIGTRAN) is a big plus. Familiarity with telecom BSS products is a big plus. Shell script writing for simple tasks/debugging is a big plus. Experience with infrastructure virtualization software like VMware vSphere or Oracle VM Server. Soft Skills Required Ability to communicate confidently with highly technical customers using perfect written and spoken English. Customer advocacy, empathy, and keen attention to detail. Knowledge base article and playbook preparation for building up team reference documentation. #J-18808-Ljbffr
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Senior Network Support Engineer
2 semanas atrás
Brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and ResponsibilitiesThe Senior Resident Support Engineer...
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Engineer - Support
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Brasília, Brasil Optiva Inc. Tempo inteiroIt's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*# Job Summary**The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few...
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Senior Network Support Engineer
2 semanas atrás
brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - BrasiliaThe Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products.Specific Job Duties and Responsibilities The Senior Resident Support Engineer...
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Senior Network Support Engineer
2 semanas atrás
brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
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Senior Network Support Engineer
2 semanas atrás
Brasília, Brasil NETSCOUT Tempo inteiroSenior Network Support Engineer / Resident Engineer - Brasilia The Senior Resident Engineer is responsible for providing onsite technical support services to a specific NETSCOUT | Arbor customer and performing the role of a Subject Matter Expert on NETSCOUT | Arbor security products. Specific Job Duties and Responsibilities The Senior Resident Support...
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