Inbound Sales Development Representative

Overview

Location: LATAM/Europe, remote

Form of employment: B2B (self-employed) or contract of employment

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too

A few facts about us:

• Our product is one of the world\'s leading AI customer service solutions, and our goal is to become no. 1.
• We are among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopfiy and G2.
• The new Tidio AI feature (Lyro) answers up to 70% of customers' questions in seconds and is available to users even on a free plan. It's a real AI revolution
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 130 fantastic people.
• In March 2022, we secured $25 mln in a Series B Investment round.
• In June 2023, our MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our GrowWithTidio video

Are you ready to take your sales career to the next level?

Join Tidio as an Inbound SDR and become a key part of our 4-person international Inbound Sales Team . You'll be on the frontlines of our growth — turning inbound leads into real opportunities, uncovering customer needs, and booking product demos for our AEs that drive revenue. In our fast-growing, international environment, your impact will be felt from day one.

Responsibilities

• Outreach to potential clients with calls and personalized email sequences to spark interest in Tidio solutions;
• Qualify leads and conduct initial discovery calls to understand customer requirements and pain points;
• Work with SMBs and Mid-market, US-based businesses in the PDT zone (9 AM to 5 PM);
• Manage a pipeline of high- and medium-intent leads in a well-organized and effective way;
• Maintain data records for insights into pipeline changes and progress of key metrics;
• Consistently meet and exceed monthly activity, pipeline, and new business metrics;
• Maintain up-to-date knowledge of our product, customer stories and best sales practices;
• Leverage tools like HubSpot, LinkedIn Sales Navigator, SimilarWeb and internal tools;
• Collaborate with peers from Sales, Marketing, and Customer Success to support the overall sales process.

Qualifications

• Minimum 1–2 years of experience as an SDR/BDR in the B2B SaaS industry with a proven track record of lead generation and qualification;
• Native or near-native level English;
• Ability to cover the PDT zone (9 AM to 5 PM) from Monday to Friday;
• Experience making high-volume sales calls and managing a generated pipeline;
• Experience with SMBs and Mid-market sales;
• Good data hygiene to maintain profiles and meet activity goals;
• Ability to conduct engaging phone calls and write persuasive emails;
• Curiosity about understanding the SMB/Midmarket industry and how companies could use Tidio;
• Passion for the tech field and focus on developing a sales-oriented career.

We would like to offer you

• A chance to work with one of the top products in the customer experience industry;
• Work with an experienced and international team that continually shares knowledge and is not afraid of testing new solutions;
• Great development opportunities – company-supported courses and conferences;
• Contract form according to your preferences (B2B or contract of employment);
• Remote-first work with flexible hours;
• 26 days off guaranteed in a year;
• Possibility to work 100% remotely or book a Regus coworking space in your city;
• Individual work tools – MacBook Pro, Dell screen, JBL headphones. Tailor equipment to your needs;
• Sport and wellness benefit or its financial equivalent;
• Mental well-being program – individual therapy sessions and resources for employees;
• Free access to e-book/audiobook services;
• Regular integration events (company-wide meetings, team events).

What happens when you send your CV?

• Video call with a recruiter about the position and the team;
• A recruitment assignment;
• Final Interview with the Hiring Manager + Mock Call;
• Offer and fireworks

Diversity Statement

One of Tidio's core values is to play fair. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Recruitment is based on individual merit and qualifications related to professional competence.

We now rate at 4.3/5

85% recommend us to a friend

Read our reviews

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