Manager, Product Management, Loyalty Solutions, Lac

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, Product Management, Loyalty Solutions, LAC
- Loyalty Solutions delivers end-to-end loyalty solutions for Issuers; close gaps in design, program management and analytics while being a multiplier for brand decisions and GDV growth creating sticky relationships. Grow Loyalty Solutions into a significant revenue & earnings contributor
- Loyalty Solutions delivers marketing solutions to Merchants; focusing on low interchange markets; partnering with Issuers and Merchants develop ‘front-of-wallet’ product propositions for MasterCard consumers
The purpose of the job is to:
- Continue to develop and manage the consumer relationship loyalty platform, to meet the needs of specific customer segments to create consumer preference and differentiate MasterCard from its competitors
- Developing and manage relationships with vendors, internal and external partners involved in operating the program and optimizing the cost-benefit impact of the program on the business P&L.
- Integrate CRM and marketing strategies/ initiatives while collaborating on the design and execution of new Loyalty Solutions technologies, strategies and campaigns to drive consumer preference and behavior
- Are you a product manager looking for your next challenge in a multicultural and cross-functional team?
- Are you passionate about loyalty and rewards solutions in consumer products or payments arena?
- Are you interested in bringing new ideas for loyalty into the digital environment?
Role
- Support integrated, strategies designed and aimed to increase MasterCard consumers retention, loyalty and ultimately drive revenues using B2C MasterCard’s preference platforms. This includes determining reward strategy and execution enhancements.
- Liaise with Products, Marketing and relevant stakeholders to achieve program’s objectives in alignment with mass market, CRM strategies.
- Lead and manage the development of annual tactical plans that support the successful achievement of program and business goals.
- Manage the program’s budget on both, the revenue (P&L) and cost side, ensuring that the program performs appropriately meeting or exceeding operational and business metrics.
- Determine and recommend additional resource needs to better support the market loyalty strategy and objectives, which may include agencies, consultants and strategic partners.
- Monitor operations, ensure governance model, and identify and implement opportunities to maintain and continuously improve cardholder experience. Provide continued reporting and communication to senior management to facilitate and assist decision making processes.
All About You
- Project management and ability to multitask several requests, quickly assemble data and generate impactful insights in a fast paced environment in partnership with various business units
- Financial & analytical skills with experience in managing product P&L and budgets
- Ability to negotiate and solutions oriented to identify win-win scenarios that leave all parties satisfied with a business outcome that will be mutually beneficial
- Positive attitude; being able to overcome obstacle in a positive way, influence others and listen their view
- Thought Leadership in order to deal with ambiguity and change while operates with a sense of urgency
- Creative thinker with a desire and tenacity to test innovative customer solutions or challenge existing ideas
- Consumer focused, understanding its needs, identify business opportunities and execute with excellence managing the results.
- Verbal and written communication skills; being able to adapt style to the audience and create/deliver presentations to management.
COVID-19 Considerations
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security t

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