IT Support Analyst

4 semanas atrás

Curitiba, Brasil Pantheon Inc. Tempo inteiro
Job Responsibilities:
Independently support the business through problem solving, consultation, system enhancements, process improvement and new development.
Design, develop and maintain solutions considering User Centered Design (UCD), Total Cost of Ownership (TCO), Enterprise Architecture Mandates, Supportability and Reliability.
Develop a deep understanding of the business and related IT solutions and components.
Manage business needs/expectations while balancing technical requirements, capabilities and commonality.
Develop and maintain working relationship with key business custodians/owners.
Collaborate with other IT colleagues to maintain system integrity and integration.
Develop working relationship with key vendors to influence their solutions.
Stay current on industry and technology trends related to Operations area and keep business and IT management up to date
Nice to have skillsets:
- Experience with Microsoft Azure
- Working knowledge of Agile Frameworks (i.e. Scrum and KANBAN)
Soft skillsets:
- Excellent communication skills (verbal and written)
- Ability to work in a multicultural environment
- Collaboration - Encourage mutual cooperation across the team. Support teamwork and promote a positive atmosphere. Respect team decisions. Make an effort to come to agreement.
- Innovation - produce, promote and act on novel ideas, approaches or insights to solve problems, create opportunities and/or increase competitive advantage.

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