It Support Analyst Contract 3M

Há 7 dias


Curitiba, Brasil Publicis Groupe Tempo inteiro

IT Support Analyst is responsible for providing remote computer and IT system support for employees in Brazil.This position requires both excellent customer service and problem solving skills.The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team.The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues.The candidate must be highly motivated and self-reliant individual with a desire to better themselves.ResponsibilitiesAnalyze issues and formulate solutionsTroubleshoot system, application and hardware issuesEnsure customer is updated on ticket progressWork remotely with customers to solve problemsUtilize internal IT Knowledge Base to both provide and find solutions to known issuesUse external information to research and resolve issues when neededConsistently update the ticket tracking system with status and fixesProperly escalate issues to necessary parties as requiredQualificationsEducation & ExperienceAssociate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required.Desired Qualifications & SkillsKnowledge delivering IT solutions within a corporate and/or enterprise environmentExperience working in a mixed Mac and Windows environmentAdditional Skills: Experience in the Advertising and/or Marketing industry preferredExperience in centrally managed computer environmentsExperience supporting A/V environments not required, but is a plusSeniority levelAssociateEmployment typeContractJob functionInformation TechnologyIndustriesAdvertising Services#J-18808-Ljbffr



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    IT Support Analyst is responsible for providing remote computer and IT system support for employees in Brazil. This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would...

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