 
						Analyst, Partner Support
3 semanas atrás
Luminate doesn’t just make grants; we build partnerships with our grantees. We form trust-based relationships with organisations who share our aspirations for impact, we learn about their goals and obstacles, and we offer them “beyond-the-grant" support. We believe that more effective organisations deliver greater impact, and we believe we have a role to play in building a more accountable, equitable, trust-based philanthropic sector. Therefore, Luminate offers monetary and non-monetary support to our grantee partners, overseen by the Partner Support team. ABOUT THE POSITIONThe Analyst, Partner Support, will be an integral member of the Partner Support team, reporting to the Director, Partner Support. They will be the “engine” that keeps our operational and administrative functions running smoothly. They will work closely with and across our global organisation, supporting everything from virtual peer learning events to data collection; contract execution to help-desk management. Therefore, the ideal candidate will have language skills beyond fluent English and have experience living and working in one or more of Luminate’s priority countries (Argentina, Brazil, Colombia, Indonesia, Kenya, Malaysia, Mexico, Nigeria). COMPENSATIONLuminate offers a competitive salary and benefits package The Analyst, Partner Support is a critical hire for our Partner Support function. The Analyst will work closely with the global Partner Support team in an operational role to implement and support initiatives to help our grantee partners become more impactful. This role will support our team’s administrative and project management capabilities. Activities will include administrative execution of grants and contracts, database administration/management, data collection and analysis, event planning, information/knowledge management, helpdesk support, communications support, and overall project planning/management. OPPORTUNITYLuminate doesn’t just make grants; we build partnerships with our grantees. We form trust-based relationships with organisations who share our aspirations for impact, we learn about their goals and obstacles, and we offer them “beyond-the-grant" support. We believe that more effective organisations deliver greater impact, and we believe we have a role to play in building a more accountable, equitable, trust-based philanthropic sector. Therefore, Luminate offers monetary and non-monetary support to our grantee partners, overseen by the Partner Support team. Our Partner Support programs and projects require a great deal of implementation support, such as processing of contracts/grants, data collection and entry, and overall project management. Therefore, the Partner Support team seeks a motivated, highly detail-oriented, talented, and dedicated team player who is passionate about efficiency, operations, process-based management, creative problem solving, and behind-the-scenes support to enhance our global initiatives and serve regional priorities. TEAM The Analyst, Partner Support, will be an integral member of the Partner Support team, reporting to the Director, Partner Support. They will be the “engine” that keeps our operational and administrative functions running smoothly. They will work closely with and across our global organisation, supporting everything from virtual peer learning events to data collection; contract execution to help-desk management. Therefore, the ideal candidate will have language skills beyond fluent English and have experience living and working in one or more of Luminate’s priority countries (Argentina, Brazil, Colombia, Indonesia, Kenya, Malaysia, Mexico, Nigeria). LOCATIONThe Analyst, Partner Support is a global role. Successful candidates must have a right to work in their country of residence and can be based in one of our primary hubs, São Paulo, Nairobi, London or Washington, DC. RESPONSIBILTIESOur Partner Support team divides its responsibilities into four categories, as listed below. Responsibilities for the Analyst, Partner Support are listed under each. 1) Support global/cross-Luminate Partner Support initiatives Execute grant and contract records in Salesforce and liaise with Finance & Operations to ensure accuracy and resolve any issues prior to finalisation and execution Provide administrative support for the execution of all Partner Support projects and Luminate-wide events Conduct due diligence on consultants; build, update and maintain Luminate’s consultant database Organise and run events (in-person and virtual) for Luminate staff and partners 2) Collaborate with Luminate’s regional / functional teams Respond to and/or appropriately route partner requests through the Partner Support Helpdesk Service Collaborate with Finance & Operations team to process contracts, grants and conduct data analysis Contribute to the design of, and facilitate the implementation of, virtual Partner Support projects in three regions (Africa, Asia and Latin America) Collaborate with Learning & Impact team to help gather and track valuable insights and lessons from Partner Support work 3) Contributions to the Partner Support team Manage team administrative/logistical duties Collaborate closely with team members on priority projects Support internal project planning, management, monitoring, evaluation, data collection, analysis, learning and reporting using project management tools like Stackfield Coordinate Luminate’s Partner Support advisory services, track and provide analytics of Partner Support activities by funding leads on the Salesforce platform Support the drafting and reviewing of internal and/or external communication products Administer the day-to-day operations of the intranet and our repository of resources to support funding leads and our partners 4) Direct support to partners Aggregate job opportunities from partners and publish them on jobs portal Respond to and/or appropriately route partner requests through the Partner Support Helpdesk Service Conduct research on issues affecting partners, and produce resources for dissemination Support implementation of our new Organisational Health Fund, a stipend program for partners EXPERIENCE & SKILLSNote: We view this section as a guide, not a checklist. We encourage you to apply even if you don’t satisfy every single bullet on this list. The ideal candidate is aligned with Luminate's values, including Luminate's diversity policy. You excel at project management; you’re enthusiastic about tracking multiple work streams concurrently while paying superb attention to detail You have experience efficiently coordinating operations for programs, projects and events; including the ability to work on several projects across multiple geographies and time zones You have a proven track record of managing competing deadlines, and the ability to exercise good judgement prioritising tasks You have prepared slide presentations, written and designed data-driven reports, supported colleagues on project implementation, and love process-oriented work You have great people skills; you possess strong interpersonal skills, and consideration for team dynamics -- with the goals of supporting a positive work culture You are experienced working with Salesforce (or another CRM or grants management platform) and familiar with process management You are highly comfortable and proficient with Microsoft Office suite (preferably in a Mac environment) You have language skills beyond fluent English, and ideally you have experience living and working in one or more of Luminate’s priority countries (Argentina, Brazil, Colombia, Indonesia, Kenya, Malaysia, Mexico, Nigeria) Applications are due by 09.00 GMT on Tuesday, 21 February 2023 Our screening process requires candidates to respond to a handful of questions that provide perspective on how your skills would relate to the day-to-day job. Submissions will be anonymised, randomised and reviewed by a panel of reviewers from the hiring team. If you are shortlisted, we’ll invite you to the next step, which includes meeting with members of the team. ABOUT LUMINATE Luminate is a global foundation working to ensure that everyone - especially those who are underrepresented - has the information, rights, and power to influence the decisions that shape society. The foundation is focused on enabling people to fully participate in civic and political life, to safely challenge power, and to access accurate, trustworthy information. Luminate works globally with a regional focus on Africa, Asia, and Latin America. It was established by philanthropists Pierre and Pam Omidyar and has worked for over a decade on issues related to governance and citizen engagement. IMPORTANT INFORMATION YOU SHOULD KNOW Luminate believes that diversity and inclusion make us more successful in our work, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or national law. Kevin Perez published this page in Job Board 2 years ago #J-18808-Ljbffr
- 
					  Analyst, Partner Support1 dia atrás 
 São Paulo, Brasil EPIP Tempo inteiroLuminate doesn’t just make grants; we build partnerships with our grantees. We form trust-based relationships with organisations who share our aspirations for impact, we learn about their goals and obstacles, and we offer them “beyond-the-grant" support. We believe that more effective organisations deliver greater impact, and we believe we have a role to... 
- 
					  Partner Support AnalystHá 4 dias 
 São Paulo, São Paulo, Brasil Distribusion Technologies GmbH Tempo inteiro R$60.000 - R$80.000 por anoDistribusion is the world's leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and We are... 
- 
					  Partner Operations Support Analyst1 semana atrás 
 Sao Paulo, Brasil DocuSign Tempo inteiro**Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing... 
- 
					  Sr. Partner Operations Data Analyst1 dia atrás 
 São Paulo, Brasil Docusign Tempo inteiroOverview Join to apply for the Sr. Partner Operations Analyst role at Docusign . What you’ll do As a Sr. Partner Operations Analyst on the Partner Ecosystem Operations team, you will play a key role in improving the quality, consistency, and integrity of partner data. You will define and implement data management guidelines, lead data cleanup efforts, and... 
- 
					  Longtail Partners Success Analyst1 dia atrás 
 São Paulo, Brasil Wellhub Tempo inteiroJoin to apply for the Longtail Partners Success Analyst role at Wellhub Overview Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US: At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple... 
- 
					  SuccessFactors Support Analyst1 semana atrás 
 São Paulo, São Paulo, Brasil GeorgiaTEK Systems Inc. Tempo inteiro R$90.000 - R$120.000 por anoJob Title: SuccessFactors Support AnalystLocation: Remote- BrazilType: ContractLanguage: English & Portuguese- C1 LevelJob Description:Indefinite-term support and improvement project.Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible.Base técnica -The... 
- 
					  Global Partner SupportHá 6 dias 
 São Leopoldo, Brasil SAP Tempo inteiro**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and... 
- 
					  Senior Support Analyst1 dia atrás 
 São Paulo, Brasil Oitchau - Controle de Ponto & Timesheets Tempo inteiroWe are Oitchau , a fast-growing technology startup transforming how businesses manage time and attendance through intelligent HR solutions. We offer a comprehensive SaaS platform, mobile apps (iOS and Android), a tablet app, an open API, and native integrations with partners. Our Support team ensures clients have a seamless experience across all our... 
- 
					  Support Analyst1 semana atrás 
 São Paulo, SP, Brasil Cognizant Tempo inteiro**Support Analyst L3** **Who We Are** **What You’ll Do** As a Support Analyst L3, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered. **Key Responsibilities** - Strong UNIX env with experience regular expressions, file management, scripting (Shell, Perl,... 
- 
					  Product Support AnalystHá 6 dias 
 São Paulo, SP, Brasil Infor Tempo inteiroGeneral information- Country - Brazil - City - Sao Paulo - Job ID - 42176 - Department - Customer Support - Experience Level - ASSOCIATE - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & Requirements- A Day In The Life Typically Includes: - Keep customers informed of how and when problems are resolved with focus on retention and...