Longtail Partners Success Analyst

Join to apply for the Longtail Partners Success Analyst role at Wellhub Overview Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US: At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing The Opportunity We are hiring a LONGTAIL PARTNERS SUCCESS ANALYST for our PARTNERS team in SÃO PAULO As a Longtail Partners Success Analyst, you will be a key member of the Wellhub Partner Success team, dedicated to nurturing and growing relationships with our small and medium-sized partners. You will be responsible for managing all aspects of the partner lifecycle, from onboarding and training to ongoing support and relationship development. This includes conducting complex negotiations, facilitating integrations with club management systems, and collaborating with others to refine and improve our overall partner strategy. Responsibilities Support assigned partners with empathy and agility, acting as a point of contact for questions, requests, and the resolution of operational issues. Lead negotiations with partners to ensure mutually beneficial agreements that align with Wellhub's strategic objectives. Monitor adherence to established policies and agreements, maintaining the quality of operations and alignment with company guidelines. Qualifications Evolving professional: Experience in customer service, sales, or partner support—especially handling requests through systems like Zendesk. Demonstrates strong emotional intelligence, managing personal emotions and understanding others to build productive relationships. Service-oriented: Passionate about solving problems and delivering excellent support through structured channels, with a focus on clarity, empathy, and efficiency. Strong communicator and negotiator: Excellent verbal and written communication skills in Portuguese, with the ability to navigate partner concerns and negotiate solutions that balance business needs and partner satisfaction. Relationship-aware: Comfortable interacting with partners in a support context, maintaining professionalism and a service-first mindset. Eager to learn: Proactive and curious, always looking to improve and grow. Adaptable: Thrives in fast-paced, dynamic environments and adjusts well to shifting priorities. Collaborative: A team player who works well with others and values shared success. Ambitious: Motivated to grow in a career focused on partner support and excited to contribute to Wellhub’s mission. Prior experience in negotiation or sales is a mandatory requirement. What We Offer You With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some of the benefits, according to your needs WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more Add up to three family members to your plan. WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. HEALTHCARE: Health, dental, and life insurance. FLEXIBLE WORK: Hybrid and remote options to give you the freedom to work in a way that suits you. Home office reimbursement available. FLEXIBLE SCHEDULE: Flexibility to shape how and when you get things done, aligning with time zones, team needs, and personal routines. PAID TIME OFF: Employees receive vacations after 6 months and additional 3 days off per year, plus 1 day off for each year of tenure up to 5 additional days, plus an extra holiday for your birthday. PAID PARENTAL LEAVE: 100% paid parental leave to all new parents, with extended leave and a ramp-back period to return part-time. CAREER GROWTH: Access world-class platforms, interactive sessions, personalized development roadmap, and internal opportunities. Focus on continuous learning and feedback. CULTURE: A team that supports one another, breaks boundaries, and builds trust through open communication and an inclusive environment. Learn more about our shared culture and values. And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. Seniority level Entry level Employment type Part-time Job function Business Development and Sales Wellness and Fitness Services Referrals increase your chances of interviewing at Wellhub by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr