Partner Customer Success Manager

**What makes us Qlik**?**

A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

**The** Customer Success**Organization**

Delivering Customer Success is an important focus for Qlik and we are committed to delighting our customers at every interaction. A pivotal component of our next phase of our growth and transformation are our Partners. For this, understanding our Partner’s needs and creating the right engagement for joint success with our customers is foundational.

**The Partner Customer Success Executive Role**

Reporting to the Head of Global CSO and Partner Initiatives, the Partner Customer Success Executive will operate in the high-potential space where Partner Success and Customer Success converges. As a member of the Customer Success team and working closely with Qlik’s Partner organization, you will have a key role in ensuring that together, Qlik and Partners are aligned in achieving joint value generation and value realization for our Customers. You will be joining our new international team of Customer Success professionals that will focus on extending our CS capabilities by working with our Partners to drive Product Adoption and ensure Customer Satisfaction, ultimately leading to a strong Renewal Rate performance, Net Revenue Retention and Customer Advocacy.

**What makes this role interesting?**

Convergence of Partner Success and Customer Success: By effectively being the bridge for Qlik Partner Customers, you will have deep exposure and notable impact to two key areas of our business, Partners Success and Customer Success. This role encourages both discipline and creativity in finding synergies with Partners to make Customer Success a brand differentiation for Qlik and the Partner.

Valued and Trusted Advisor for Customer Success: You will be a valued and trusted advisor to Partners by providing guidance on maximizing the value of every Customer interaction and supporting customers across their journey through Onboarding, Adoption, Renewals or Conversion, Expansion and Advocacy.

Opportunity to Impact our Objectives and Key Results (OKRs): You will be responsible for retention and customer success metrics for your portfolio of Partners and will be at the forefront of establishing a new Customer Success-focused engagement model with Partners that is targeted to make a notable impact to our Renewal Rate, NRR and Customer NPS.

**Here’s how you’ll be making an impact**:

- Partner Customer Success Strategy and Business Planning: Work closely with Partners and Channel Managers to identify customers for targeted post-sales engagement, align on joint success goals and develop a collaborative plan to establish a sustainable methodology that will drive Adoption, accelerate Time-to-Value and achieve Customer Success.
- Joint Renewal Risk Mitigation across the Customer Journey: Work with Partners to identify and coordinate renewal risk-mitigation plans across the customer’s journey, providing support and working cross-functionally as needed within Qlik to swiftly resolve concerns, ensuring customer satisfaction and retention.
- Onboarding Excellence with Partners: Understand the onboarding process for our joint customers and work with Partners to ensure a smooth transition through product implementation, training, and setup. Help partners lay the groundwork for a strong foundation in our customers’ Qlik journey.
- Strategic Customer Growth with Partners through Services: Develop joint tailored strategies with Partners targeting high-potential accounts for accelerated adoption through Services and provide Partners with the tools and enablement to be able to consistently deliver value and identify upsell opportunities.
- Periodic Post-Sales Business Reviews: Ensure that Partner Renewal Rate, Net Revenue Retention and NPS target goals are met by tracking action plan execution and identifying areas for continuous improvement through Quarterly Business Reviews.

**We’re looking for a teammate with**:

- Customer-Centric Mindset: Minimum 3-6 years of experience in client-facing roles ideally in customer success, customer experience management, account management or consulting engagement management in a software or SaaS/XaaS company.
- Strategic Thinker: Quickly understand customers' needs, take ownership, and develop and execute strategies that positively transform their business. Bachelor’s degree or equivalent experience. Master or advanced degree in Business, Computer Science or Analytics is an advantage.
- Industry Knowledge: Expert