Quality Mid-Level Analyst – Global Complaint Handling

Overview Quality Mid-Level Analyst – Global Complaint Handling As quality professional, you will contribute to Kimberly-Clark’s success by making an impact on our Quality Management System and practices to the next level through a transformational journey within our Quality, Regulatory Affairs and Product Safety organizations. Individuals in this role are passionate about supporting best-in-class systems and performance, who lead the world in Essentials for a Better Life in both our Medical Device and Consumer Product Goods businesses. You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, this takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In your Quality role, you’ll help us deliver better care for billions of people around the world. It starts with YOU . About Us Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. Millions of people use Kimberly-Clark products every day. We know these products wouldn’t exist without talented professionals, like you. At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark; you just need to log on Led by Purpose. Driven by You. This position is an entry level role that has responsibility for execution of complaint handling tasks including complaint assessment, reportability determination, complaint investigation, and final complaint review. Plans and carries out routine workload and small system improvement projects with minimal direction; asks for assistance/guidance when appropriate. This position reports to Sr. Quality Manager – Global Post-Market Surveillance. Responsibilities: Execute assigned Post-Market Surveillance activities including Complaint Assessment, Complaint Investigation, Reportability Determination, and Final Complaint Review primarily for low severity complaints, working over time toward more complex complaints. Flow to Work to assist other team members as needed. Provide Post-Market Surveillance support for assigned mills/products/regions. Complete Low Level Complaint Investigations, as needed. Execute continuous improvement plans and activities for established processes as assigned and support development of new processes to deliver business results. Maintain relationships with Consumer Services, including reporting of and troubleshooting errors, and coordinating complaint handling activities and improvements. Build and maintain capability for compliance with other areas to support objectives. Ensure activities comply with company quality assurance standards and applicable government regulations (e.g., FDA 21 CFR 820-198, Canadian Medical Device Regulations SOR/98-282, and ISO requirements). Maintain and demonstrate knowledge and skill in quality systems, products, processes, and regulations. Establish and maintain good customer rapport, while driving solutions to meet business needs. Develop and maintain a strong spirit of partnership. Conduct all communications and transactions with the utmost integrity. Communicate fully with superiors, teammates, and others who have a need to know. Maintain compliance with Kimberly-Clark Code of Conduct. Escalate issues as they occur. Assist with Quality Checks as needed/assigned. Other tasks and special projects as assigned by management. Maintain compliance by completing all required training within the required timeframes. Requirements and skills: Requires a Bachelor’s degree in science, engineering or related discipline Experience in a Quality, Manufacturing, Research & Engineering, or Regulatory function. Demonstrates application of LEAN / Continuous Improvement skills. Good oral and written communication skills – Portuguese and English is required. Ability to work well in a team environment. Ability to work independently with minimal daily instructions. Preferred Qualifications Knowledge of Medical Device, Consumer, Cosmetic, and/or Drug regulatory requirements is desired. Developing negotiating skills. Developing understanding of business needs. Ability to prioritize key business objectives and respond quickly to changing priorities. Experience in customer service / complaint handling experience preferred. To Be Considered After reviewing, click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, check out the careers website. You’ll want to review this and come prepared with relevant questions if you proceed to interviews. And finally, the fine print… For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above describe the general nature and level of work performed by employees assigned to this classification and are not intended to be exhaustive. This role is available for local candidates already authorized to work in the country. Kimberly-Clark will not provide relocation support for this role. #LI-hybrid Primary Location Sao Paulo Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time #J-18808-Ljbffr