Product Complaint Analyst

Há 6 dias

São José dos Campos, Brasil Johnson & Johnson Tempo inteiro

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong

We are searching for the best talent for Product Complaint Analyst to be in Sao Jose dos Campos, Sao Paulo or Bogota

Purpose:
Handling of MedTech LATAM product complaints processes in the applicable Quality Systems, in accordance with Standard Operating Procedures, regulations and quality standards.

Responsible for developing and delivering the regional product complaints metrics

You will be responsible for:

- Responsible for the product complaint intake, including translation of the event description, as needed, ensuring availability of information to Franchises in the applicable system.
- Send acknowledgment letters to the sales force, confirming complaint receipt and its reference number.
- Prepare and send complaints closure letters to sales force in the local language, when applicable.
- Support training activities to sales force related to product complaint process.
- Support preparation of Quality Management System Review (QSMR) in regards to Product Complaints metrics.
- Support internal and external audits related to product complaint information.
- Collaborates with Service Solutions, Medical Affairs, Brand Protection, Franchises, Business Partners and other areas, as applicable, to ensure appropriate product complaint management in LATAM.
- Support COE continuous improvement initiatives.
- Responsible for Power BIs / dashboards maintanance in regards to product complaints data.
- Support on non conformances investigation when related to product complaint process.
- Support to Customer Service transactional activities in regards to change requests, documents revision etc.

**Qualifications**:

- Bachelors degree in Business, Biosciences, Engineering or equivalent field, or health-related discipline
- Number of years: minimum of 2 years of experience in Quality related role.
- Complaint management experience - desirable
- Power BI Dashboards - desirable
- Proficiency in Microsoft Office (Word, Excel, power point
- Advanced English level
- Intermediate Portuguese level
- Intermediate Spanish level

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