Director, Product Design

3 semanas atrás

Região Geográfica Intermediária de São Paulo, Brasil Humana Tempo inteiro
Overview

Become a part of our caring community and help us put health first

Humana is deeply committed to delivering innovative digital experiences that enhance the quality of life for our consumers and improve how they engage with us. We serve a diverse ecosystem of users – including consumers, members, providers, employers, and brokers – connecting them to Humana and to one another in ways that drive satisfaction, engagement, and business value.

We're looking for a customer-obsessed, results-driven Director of Product Design to lead the evolution of our digital presence in the agnostic brokerage marketplace. In this role, you'll reimagine the shopping experience – from awareness to purchase – by identifying opportunities for value creation and delivering innovative, scalable solutions. You'll champion a startup mindset, foster agile ways of working, and lead the design of differentiated experiences that simplify complex decisions for our customers.

The ideal candidate is a strategic, collaborative leader with deep expertise in ecommerce and complex purchase journeys. You're a strong communicator and systems thinker, comfortable influencing across all levels of the organization and guiding teams in a fast-paced, cross-functional environment.

At Humana, the Enterprise Digital Team is a multidisciplinary, experience-led group focused on solving customer needs while enabling strategic and operational goals. As Director of Product Design, you'll lead a team of product designers while partnering closely with researchers and content strategists to shape the future of our digital experiences – ensuring they are human-centered, accessible, and aligned with business priorities.

You'll collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios. This role requires deep expertise in ecommerce and complex decision-making journeys, particularly in regulated or high-stakes environments like healthcare. You'll play a key role in elevating design quality, scaling design practices, and fostering a culture of innovation, collaboration, and continuous learning.

Use your skills to make an impact

As Director of Product Design, you will:

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