ServiceNow Application Administrator
Há 5 dias
A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The ServiceNow Application Administrator Role
As an Application Administrator, you will be responsible for daily monitoring of ServiceNow platform health, triaging of incidents and supporting the organization as a primary contact for business users on anything ServiceNow related. You will be a core member of the IT Service Management admin and development team, who maintain ServiceNow, related integrations, tools and processes supported by the platform. As business processes continuously evolve, your input is essential in defining and maturing processes fit for purpose. What makes this role interesting?
- Monitoring and actioning incident, problem, change request queues as 2nd line support for the business
- Common incident, problem, change request processes, effectively adapt and communicate technical concepts to users of different technical skill levels
- Troubleshooting ServiceNow logging and configuration, e.g. forms, lists, workflows, JavaScript, notifications, scheduled jobs, reports, dependencies with third party services
- Performing regular instance maintenance and being responsible for platform patching/upgrades, cloning, keeping service documentation relevant
- Monitoring platform integrations for errors, including MID servers, LDAP users and groups import
- Maintaining and monitoring CMDB, Discovery, relationship health
- 3 or more years of experience in application administration of ServiceNow, configuring out of box modules, maintaining related tools and third party services
- 3-5 or more years of experience with user support and general ServiceNow (or similar service delivery platform) administration
- Strong understanding of ServiceNow standard modules, table structure, user management, knowledge management, CMDB, Discovery, reporting, service portal
- Participated in one or more ServiceNow platform or module implementation life-cycles
- Good understanding of update sets and working through tiered deployment process (Dev->QA ->Prod)
- Working knowledge from user/customer support or similar role
- Good understanding of Active Directory basic concepts like objects, attributes and security policies, including how to interact using PowerShell
- ServiceNow Certified System Administrator
- ITIL 4 Foundation certification and beyond preferred
- Experience working with ServiceNow ATF (Automated Testing Framework)
Sao Paulo, Brazil Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs. If you need assistance applying for a role due to a disability, please submit your request via email to Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. #J-18808-Ljbffr
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São Paulo, São Paulo, Brasil Qlik Tempo inteiro{"Role Overview": "We are looking for a skilled Application Administrator to join our IT Service Management admin and development team.", "Responsibilities": "As an Application Administrator, you will be responsible for daily monitoring of the ServiceNow platform health, triaging of incidents, and supporting the organization as a primary contact for business...
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