Claims Analyst

1 semana atrás

São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiro
PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.
The Fraud & Claims department is fueled by a passion for continuous improvement and problem solving. As a Claims Analyst you will assist PayRetailers' clients in payment disputes resolution, facilitating communications between end-customers, payment method providers and e-commerce platforms. The role will be required to work from 8AM to 5PM from Monday to Friday.
**Job duties and Responsibilities**:
- Process refunds for failed transactions.
- Escalate issues detected through end-customer support.
- Analyse transactional data from different sources and ensure an appropriate classification and resolution is made for each ticket.
- Manage chargebacks and other payment disputes by gathering supporting evidence and processing written correspondence to recover funds for PayRetailers' Merchants.
- Partner and readily collaborate with other stakeholders to solve complex payment dispute cases (Support, Legal, Financial Partners, etc.)
- Handle follow-up actions based on case outcome.
- Proactively look for ways to improve internal processes.
**Experience and Qualifications**:
- Strong written communication skills in Spanish and English, utilizing proper grammar and punctuation.
- Computer skills: good knowledge of Microsoft office & Excel
- Strong written communication skills, utilizing proper grammar and punctuation
- Detail-oriented and an inquisitive nature.
- Ability to handle challenging customers in a professional manner.
- Familiarity with customer support systems and practices.
- Previous experience working in the Payments Industry is a plus.
**What we offer**:
- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Private health insurance
- At least one day of home office per week
- Free language classes ‍
- Individual development plans
- Excellent work environment and good collaboration

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