Community Relations Specialist Brazil

3 semanas atrás

São Paulo, São Paulo, Brasil BlaBlaCar Tempo inteiro
**About BlaBlaCar**
BlaBlaCar is the world's leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
**Your Mission**
We are looking for a Community Relations Specialist to join the Customer Service team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects.
As a Community Relations Specialist, your role will be to assist the members in the LatAm Carpoolmarket. You will be reporting to our Associate Manager Catharina Demasi de Godoyworking alongside a team of 10.
**Your responsibilities**:
- Support Brazil's Community Relations Team on questions/ processes regarding Trust and safety in a timely fashion
- Act as a local coach whenever there's training required for new collaborators, procedure updates, and/or newly implemented procedures focused on Trust and safety topics
- Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams
- Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)
- Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)
**Your qualifications**:
- Previous experience in customer service (at least 1 year). Experiences with investigation and/or safety issues understanding are preferred
- Excellent communication and active listening skills with a willingness to help others
- A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
- Full working proficiency in English and Portuguese (Please send your CV in English)
- Fit with our BlaBlaPrinciples
- Thriving in a collaborative, fast-growing and innovative environment
- Ability to take ownership, aligned with business priorities
- Nice to have: experience with Salesforce platform and Spanish proficiency
**What we have to offer**:
- Full remote possible in the country of employment
- 4 additional weeks on top of legal maternity leaves
- Financial support for home office equipment (900BRL one shot)
- 30 days holidays per year (after 12 months)
- Local meal plan & public transport policy (CAJU card)
- Omint health plan, dentalcare, and life insurance
- Gympass access
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits
**Interested in joining the ride?**:
- a 45-min video-call with your Talent Acquisition Manager Giovana Sartori to get to know you, understand your career expectations and answer your questions
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with our Associate Manager, Catharina Demasi de Godoy, to deep dive into the role
- a 30-min video-call with our Senior Customer Operations Manager, Aline Salengro, for vision fit and rounding off the process
Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.**Not sure yet? **Check out our 100 reasons to join BlaBlaCar

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