Highly Experienced Technical Support Specialist Wanted
1 dia atrás
Technical Support Role We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide technical assistance to customers, resolving software and compliance-related issues on a daily basis. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer support. Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers Follow established processes and meet service level agreements (SLAs) Triage support requests by conducting a first-level investigation of technical product issues Provide continuous updates on issue resolution status to customers and key stakeholders Engage with the Engineering team to ensure timely resolution of customer issues according to SLAs and escalate when necessary Requirements Excellent written and verbal English communication skills University degree with a major in Computer Science, Engineering, or a related technical field Minimum 2 years of experience in customer support for a commercial software product Possess a strong problem-solving aptitude, with the ability to investigate and troubleshoot product issues Strong understanding of Software-as-a-Service (SaaS) application environments First point of contact for customers, with the ability to act independently and involve others when necessary A quick learner, with a willingness to learn new software development languages and tools Trustworthy, team-oriented, and transparent
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