Technical Support Specialist
3 semanas atrás
We are seeking a full-time Technical Support Specialist to join our dynamic team. Job Description This is an exciting opportunity for a skilled support professional to work with our clients in the veterinary industry. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customer inquiries, resolving technical issues, and ensuring high-quality service delivery. You will utilize your critical thinking skills to listen to and understand customer needs, offering creative solutions that drive value and customer satisfaction. Your role will involve all aspects of support, including product demonstrations and customer education. As part of our team, you will have the opportunity to work with innovative and creative people who thrive in a fast-paced, entrepreneurial environment. Responsibilities Provide core functions of technical support, configuration tasks, and scheduling Maintain high reliability in terms of on-time attendance and availability in assigned channels per shift schedule Respond to all inbound customer support (phone, chats, and emails) to understand customer needs and feedback Demonstrate understanding of products and everyday use cases within the veterinary industry, engaging with customers effectively on their issues Identify root cause of customer issues, understand steps to replicate and solve the problem, and escalate when necessary Stay updated on product knowledge to help build and curate knowledge articles Deliver exceptional customer experience to clinics and pet owners Ensure consistent root cause and solution Requirements Excellent written and verbal English communication skills 2+ years of Level 1 support experience for a software-as-a-service (SaaS) product Experience with Zendesk Talk, Messaging, and Support or similar platforms Great attention to detail and strong organizational skills Proven experience in a dynamic startup environment Demonstrated ability to work independently or within a broader team Benefits Paid Time Off (PTO), one floating day, three sick days, and national holidays Flexible work hours and remote work options Opportunities for growth and professional development About Us Our company provides outsourced development resources to North American companies, enabling them to deliver world-class services to their clients. We prioritize collaboration, innovation, and continuous learning, creating a dynamic work environment that fosters personal and professional growth.
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Technical Support Specialist
3 semanas atrás
Brasil beBeeSupport Tempo inteiroWe are seeking a full-time Technical Support Specialist to join our dynamic team. Job Description This is an exciting opportunity for a skilled support professional to work with our clients in the veterinary industry. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customer inquiries, resolving...
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Technical Support Specialist
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Brasil beBeeSupport Tempo inteiroWe are seeking a full-time Technical Support Specialist to join our dynamic team. Job Description This is an exciting opportunity for a skilled support professional to work with our clients in the veterinary industry. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customer inquiries, resolving...
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Client Application Technical Support Specialist
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Brasil beBeeTechnical Tempo inteiroJob Role Overview We are seeking a highly skilled Technical Support Specialist to join our dynamic team. As an integral member, you will be responsible for ensuring the smooth operation of client applications. Troubleshoot server-side issues and monitor system logs About You To succeed in this role, you will require: Strong technical knowledge with...
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Technical Support Specialist
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Brasil beBeeCustomerSupport Tempo inteiroWe are seeking a skilled Technical Support Professional to join our team. As a remote Technical Support Representative, you will use your analytical skills to resolve customer issues efficiently and effectively. This role involves providing timely support through various channels, including phone, chat, and email. You will be responsible for troubleshooting...
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Technical Support Specialist
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Brasil Okendo Tempo inteiroPosition Summary: As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands. This position involves completing onboarding tasks for merchants, requiring front-end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript. You will be...
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Brasil beBeeTechnical Tempo inteiroSoftware Support Specialist We are seeking a highly skilled Software Support Specialist to join our customer support team. This role will involve providing daily technical assistance, troubleshooting software issues, and collaborating with cross-functional teams.
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Highly Experienced Technical Support Specialist Wanted
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Brasil beBeeSoftware Tempo inteiroTechnical Support Role We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide technical assistance to customers, resolving software and compliance-related issues on a daily basis. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering...
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Highly Experienced Technical Support Specialist Wanted
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Brasil beBeeSoftware Tempo inteiroTechnical Support Role We are seeking an experienced Technical Support Specialist to join our team. In this role, you will provide technical assistance to customers, resolving software and compliance-related issues on a daily basis. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering...
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Technical Support Specialist
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Brasil beBeeCustomerSupport Tempo inteiroImprove scientific research and education with JoVE. As a rapidly growing organization, we are seeking an individual to handle customer inquiries and troubleshoot technical problems. The Role Analyze and resolve large volumes of incoming requests Provide support for product inquiries and technical assistance Route tickets to the correct teams Communicate...
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Technical Support Specialist
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Brasil beBeeSupport Tempo inteiroJob Title: Technical Support Professional Provide Tier 2 support to end users. Triage support queues and determine severity and ownership. Troubleshoot user access issues, workflow errors, data-entry problems, and general LOS usage questions. Communicate resolutions and recommended user actions clearly and professionally. Escalate advanced issues to senior...
