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Há 14 horas
We are seeking a full-time Technical Support Specialist to join our dynamic team. Job Description This is an exciting opportunity for a skilled support professional to work with our clients in the veterinary industry. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customer inquiries, resolving technical issues, and ensuring high-quality service delivery. You will utilize your critical thinking skills to listen to and understand customer needs, offering creative solutions that drive value and customer satisfaction. Your role will involve all aspects of support, including product demonstrations and customer education. As part of our team, you will have the opportunity to work with innovative and creative people who thrive in a fast-paced, entrepreneurial environment. Responsibilities Provide core functions of technical support, configuration tasks, and scheduling Maintain high reliability in terms of on-time attendance and availability in assigned channels per shift schedule Respond to all inbound customer support (phone, chats, and emails) to understand customer needs and feedback Demonstrate understanding of products and everyday use cases within the veterinary industry, engaging with customers effectively on their issues Identify root cause of customer issues, understand steps to replicate and solve the problem, and escalate when necessary Stay updated on product knowledge to help build and curate knowledge articles Deliver exceptional customer experience to clinics and pet owners Ensure consistent root cause and solution Requirements Excellent written and verbal English communication skills 2+ years of Level 1 support experience for a software-as-a-service (SaaS) product Experience with Zendesk Talk, Messaging, and Support or similar platforms Great attention to detail and strong organizational skills Proven experience in a dynamic startup environment Demonstrated ability to work independently or within a broader team Benefits Paid Time Off (PTO), one floating day, three sick days, and national holidays Flexible work hours and remote work options Opportunities for growth and professional development About Us Our company provides outsourced development resources to North American companies, enabling them to deliver world-class services to their clients. We prioritize collaboration, innovation, and continuous learning, creating a dynamic work environment that fosters personal and professional growth.
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Brasil beBeeSupport Tempo inteiroWe are seeking a full-time Technical Support Specialist to join our dynamic team. Job Description This is an exciting opportunity for a skilled support professional to work with our clients in the veterinary industry. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to customer inquiries, resolving...
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