Technical Support Specialist

Há 17 horas


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Improve scientific research and education with JoVE. As a rapidly growing organization, we are seeking an individual to handle customer inquiries and troubleshoot technical problems. The Role Analyze and resolve large volumes of incoming requests Provide support for product inquiries and technical assistance Route tickets to the correct teams Communicate effectively with customers and internal stakeholders Skill Requirements: Bachelor's degree in Computer Science or a related field 2+ years of experience in customer support Excellent communication skills in English Fundamental understanding of performance metrics We offer a dynamic work environment that fosters growth and development. If you are a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply. Responsibilities include: Managing multiple priorities and meeting deadlines Developing and maintaining knowledge of our products and services Collaborating with cross-functional teams to achieve common goals



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