Key Technical Customer Support Role

Há 12 horas


Brasil beBeeCustomerSupport Tempo inteiro

As a Customer Support Specialist, you will troubleshoot complex customer requests, manage the global support queue, and deliver exceptional service. Your technical expertise and analytical thinking will provide high-quality solutions to critical support issues. You will act as a trusted technical advisor, collaborating closely with internal teams to diagnose, resolve, and prevent recurring issues. Your key responsibilities include delivering specialized technical solutions, providing proactive customer experiences, and strengthening partnerships between the support team and clients through technical excellence and accountability. Answer incoming calls, open cases in Salesforce, and confirm data accuracy. Monitor the Global Support queue, review case priority, and maintain strict adherence to SLA requirements. Troubleshoot customer-reported issues, identify root causes, and provide timely solutions. Provide customer support via email, Teams, and telephone using discretion and technical judgment. You will require strong problem-solving skills, ability to work in shifts, excellent communication skills, and proficiency in general computing and internet research.



  • Brasil beBeeCustomerSupport Tempo inteiro

    As a Customer Support Specialist, you will troubleshoot complex customer requests, manage the global support queue, and deliver exceptional service. Your technical expertise and analytical thinking will provide high-quality solutions to critical support issues. You will act as a trusted technical advisor, collaborating closely with internal teams to...


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    Title: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications ’s integrated and automated software offerings and point solutions are designed...


  • Brasil CAI Software, LLC Tempo inteiro

    Title: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications 's integrated and automated software offerings and point solutions are designed to...


  • Brasil CAI Software, LLC Tempo inteiro

    Title: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications's integrated and automated software offerings and point solutions are designed to...

  • Technical Support Specialist

    2 semanas atrás


    Brasil Suger Tempo inteiro R$80.000 - R$120.000 por ano

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