Key Technical Customer Support Role

1 dia atrás


Brasil beBeeCustomerSupport Tempo inteiro

As a Customer Support Specialist, you will troubleshoot complex customer requests, manage the global support queue, and deliver exceptional service. Your technical expertise and analytical thinking will provide high-quality solutions to critical support issues. You will act as a trusted technical advisor, collaborating closely with internal teams to diagnose, resolve, and prevent recurring issues. Your key responsibilities include delivering specialized technical solutions, providing proactive customer experiences, and strengthening partnerships between the support team and clients through technical excellence and accountability. Answer incoming calls, open cases in Salesforce, and confirm data accuracy. Monitor the Global Support queue, review case priority, and maintain strict adherence to SLA requirements. Troubleshoot customer-reported issues, identify root causes, and provide timely solutions. Provide customer support via email, Teams, and telephone using discretion and technical judgment. You will require strong problem-solving skills, ability to work in shifts, excellent communication skills, and proficiency in general computing and internet research.



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