CRM Executive

EnergyCasino is a well-established, innovative online casino located on the sunny island of Malta. After opening our doors back in 2013, we've come a long way. Over the past years, we've striven to deliver a first-class gaming experience to our customers while helping our employees grow and fulfil their career goals. Our objective is simple: we're aiming for the top spot and looking to be the best the industry offers.
We are now looking to recruit a **CRM Executive** who will be assisting the CRM Manager in the creation of innovative campaigns and execution of daily CRM operational tasks.
**Key Responsibilities**:
- Assisting CRM Managers in the campaign creation and execution of daily CRM operational tasks with focus on a timely delivery.
- Working closely with all departments to ensure smooth running of the content production and promotion delivery across all channels.
- Executing and testing player-facing promotions.
- Following campaigns from beginning to end and tracking their progress to ensure all of them are running properly and are delivered to high standards.
- Using internal and external tools and back offices to set up tournaments, lotteries, bonus and free spins programs and credit rewards to eligible customers - this may require working outside office hours and/or at weekends, on occasion.
- Ensuring that the Customer Service Team and all project stakeholders are kept fully up to date with all upcoming campaigns, network promotions and any other CRM activity.
- Testing new features and functionalities of casino and sports platforms when required.
- Continuous site monitoring and reporting of any errors or concerns to the line manager.
- Monitoring industry trends and providing competitor analysis where relevant.
- Other additional duties as assigned by Management.
**Key Competencies**:
- Strong communication skills in English, both verbal and written, are essential. Proficiency in other languages, such as Polish, is advantageous but not obligatory.
- Desire to deliver the best customer experience in the industry.
- Previous online gaming experience is necessary.
- Experience of working in a marketing / CRM team is considered a plus.
- Dynamic and positive personality, motivated, flexible, multi-task and able to meet deadlines.
- Attention to details and strong organisational skills.
- A can-do attitude and willingness to learn.
- Team player with the ability to build good working relationships.
- Genuine interest in sports and/or sportsbook knowledge would be considered an asset.
**What we offer**:
- Initial in-depth onboarding training;
- Funding for training and self-development;
- Fruit, snacks, and Monday breakfasts;
- Company taxi for late shifts or for work related events;
- Private Hospital and Clinic Health Insurance;
- 6 weeks per year working from abroad;
- 4 weeks of Parental Leave for new Dads;
- Option of 1 month working on reduced hours after Maternity Leave;
- 1 day of Birthday leave;
- 5 days of child sick leave for parents;
- Referral Compensation;
- Short Summer Fridays;
- Added Leave Day For Voluntary Work.
- Do your research,
- Be selective,
- Take time to perfect your CV and Cover Letter,
- Show interest during the Recruitment process.
In light of the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data (GDPR), we kindly inform you that:
- The personal data that we are provided with is used by us only for the following purposes: recruitment processes, the performance of our duties arising from the provisions of the law relating to employing workers and establishing cooperation, and, potentially, also to establish, pursue and defending claims made against us.
- We can make our employees' data available to entities and bodies to which we are obligated to transfer the data under the provisions of the law, as well as entities that render services on our behalf that are necessary to conduct business (e.g. accounting, legal services, services related to benefits concerning medical care, insurance and access to recreational facilities, etc.).
- We will only keep personal data stored for as long as is reasonably necessary to carry out the purposes and legal obligations outlined in this clause.
- In the case of recruitment - we will keep your data for the entire recruitment period and up to 3 months after its completion.
- If you give us your consent - we will keep your data for the future recruitment processes up to 3 years.

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