MI PET Service Operations Manager

MI PET Service Operations Manager - RSC Americas MI PET Service Operations Manager - RSC Americas

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Functional Scope

• Provide direction / support for the respective areas of responsibility (Identified product line(s)) by providing the highest levels of proactive / remote support (technical and applications) to both internal and external Customers.
• Business Units and Product Lines: MI PET
• Geographical Scope: Americas
• Area supported: MI PET specific CS organization within the Americas and globally via Follow the Sun Process
• Team locations: USA, Canada, Mexico, SAS and Brazil
• Employees: ~14
  

Tasks

• Establish and operate a specific product line(s) as part of the Incident Management Process
• Support the organizational setup of the specific modality
• Define necessary resources (employees, location, and IT)
• Monitor, review and support Incident Management Process and other RSC processes
• Monitor and support targets and KPI's according to the modality guidelines
• Drive continued innovation and enhancement of service processes and tools (HoloLens, digital modelling, decision support etc.)
• Support and drive the adoption of regional organization strategies (e.g., Customer Satisfaction, Service Sales, Equipment Sales, etc.)
• Support team initiatives to maximize service operational efficiency and customer excellence
• Ensure appropriate resources to effectively enable the Incident Management Process
• Support mobile system escalations and deployment activities
  

Personnel

• Promote and support a Service Based Leadership Culture
• Develop highly motivated and committed product line(s) team
• Support personnel and professional development and lean management opportunities
  

Cooperation

• Ensure efficient and seamless cooperation with other product line(s)
• Seamless cooperation with all business partners
• Ensure timely escalation of all product issues to appropriate parties
  

Commercials

• Plan and monitor product line(s) budget
• Control product line(s) cost development in RSC and take appropriate actions if necessary
  

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• Responsible for the day-to-day operations of an identified product line within a specific modality(s) to deliver incident management support to internal and external customers of the Regional CS Organizations of the Americas including both pro-active and reactive support activities.
• Responsibilities include shift schedule, on-call management, and resource planning as well as the ongoing personal and professional development of their teams to ensure the successful achievement of all identified Customer (Live Answer Rate), Business (Productivity / SVA / Revenue) and Employee (development / retention) targets for the product line identified as part of the overall CS strategy "from On-site to On-line".
  

Required skills to have for the success of this role

• Professional experience required in product and service business. Product business experience necessary for understanding of customer issues and Service business.
• Experience in service delivery processes and application thereof in call center type environments.
• Solid understanding of service processes and their relations to other key sales and logistics processes and ability to drive the service business based on the supporting processes.
• Project experience necessary since many activities are based on project-driven activities.
• Leadership experience is essential. This experience includes leadership of direct reports and guiding / motivating non direct reports within a matrix organization for employees located in various locations.
• Since this job includes all countries in an RSC's region with a wide range of different cultures and involves other world-regions, experience of working with different cultures and working in multi—cultural teams is important.
• 5 – 8 years of leadership/people management experience
• 5 – 8 years of MI PET modality experience preferred
• Knowledge of both Country and Global process
• International travel required
  

Who we are : We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The Annual Base Pay For This Position Is
Min $116,500 - Max $174,700
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: "A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."
Data Privacy: We care about your data privacy ( and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Siemens Healthineers by 2x

Sign in to set job alerts for "Service Operations Manager" roles.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---