Head of LATAM Sales Operations, Global Sales Operations

Overview Amazon Web Services (AWS) enables customers of all sizes to run their applications on Amazon's industry-leading cloud computing infrastructure. AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. We are looking for a Strategy and Sales Operations leader for the AWS LatAm (Latin America) Global Sales Operations team to help drive long-term growth of the business. The ideal candidate will be a hands-on and motivated self-starter who is passionate about using data and has a track record of leadership to help us measure and run every area of the business and influence decision-making. In this role, the candidate will develop and execute AWS LatAm business cadences, continuously evolve forecasting models, analyze historical results, and make business recommendations based on those analyses – all in an environment of rapid growth and increasing complexity. As the COO to the VP of AWS LatAm and a member of the AWS LatAm leadership team, this role will develop, implement, and manage the business processes, systems, reports, and strategies that optimize business functions to meet organizational goals and initiatives. The scope for LatAm Geo covers AWS markets across Latin America which are organized in 4 Areas – Mexico, Brazil, and an aggregation of multiple countries grouped under North LatAm (NOLA), and South LatAm (SOLA) respectively, each of which are managed by an Area Sales leader who reports to the VP Sales LatAm. Responsibilities Lead change management through direct team leadership and cross-functional influence Improve reporting tools and processes to enhance data accessibility and insights Develop and execute business targets aligned with organizational vision Drive scalable solutions to complex business challenges Build and lead high-performing teams Translate complex analytics into clear, actionable insights Collaborate effectively with sales and functional teams Demonstrate strong project and change management capabilities Exhibit effective communication and stakeholder relationship management, analytical insight, and be a passionate advocate for customers to internal stakeholders Key job responsibilities Serve as a key partner and advisor to the Vice President of AWS LatAm, supporting and/or representing them when needed Drive the operating model to support growth strategies, including Public Sector-specific initiatives Support the execution and scaling of Generative AI initiatives to unlock data-driven insights and support customer innovation Collaborate on the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions Serve as an active member of the AWS LatAm Geo leadership team, contributing to initiatives and decisions Lead the annual LatAm Geo/Area goals recommendations, budgeting, and ongoing forecasting processes Use metrics and supporting business dashboards to give visibility to senior management regarding business operations and customer segment performance Work cross-functionally to drive overall sales organization readiness, including territory planning, investment guidance, and headcount allocation Help build and drive strategic change plans across the sales organization Drive the operating model to support growth strategies Assist in defining, landing, and executing strategic initiatives for the LatAm field sales teams Collaborate with internal end-users and cross-functional teams to incubate new programs and implement new initiatives with the field sales teams Qualifications Basic Qualifications Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field 10+ years in a senior leadership role in Finance, Sales Operations, Business Development, e.g. the development and implementation of systems/tool utilized for CRM, sales compensation, revenue reporting, forecasting, sales force automation, etc. Strong business-process design experience. Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly Strong written and verbal communication skills, with a track record of presenting to senior management Preferred Qualifications Experience working within a high-growth, technology company would be highly beneficial MBA or other relevant advanced degree About The Team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Company - Amazon AWS Services Brazil Ltd Job ID: A #J-18808-Ljbffr