Support Analyst

2 semanas atrás

Campinas, Brasil Netvagas Tempo inteiro

Share People Hub in partnership with AB InBev | ABI Growth Group, search for Support Analyst.

About AB InBev

AB InBev is the leading global brewer and one of the worlds top 5 consumer product companies. With over 500 beer brands, we are number one or two in many of the worlds top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About ABI Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well-known global beer brands like Corona, Budweiser, and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

What you will do:

  • Monitor and maintain computer systems and networks.
  • Respond in a timely manner to service issues and requests.
  • Provide technical support across the company.
  • Troubleshoot systems and applications problems, diagnosing and pointing out pieces of evidence of app failures.
  • Implement, manage, and maintain IT service management processes and procedures.
  • Manage incidents and effectively communicate with stakeholders during incidents.
  • Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
  • Prepare and present performance reports and metrics to senior management.
  • Responsible for maintaining and improving our computer operations, focusing on incident management and problem-solving.

What you will need:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience as a Support Analyst or similar role in IT.
  • Experience in computer operations and incident management.
  • Strong problem-solving skills with a keen attention to detail.
  • Excellent organizational skills, ability to prioritize, and comfortable working independently.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Familiarity with various operating systems and platforms.
  • Knowledge of ITIL and industry best practices.
  • Excellent written and verbal communication skills.
  • Advanced English.

More about you:

  • Ability to work under pressure and manage multiple tasks.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team-oriented, collaborative environment.
  • High level of self-motivation, willingness to make a difference.
  • Autonomy and desire to learn.

What We Offer:

  • Performance based bonus*
  • Attendance Bonus*
  • Private pension plan
  • Meal Allowance
  • Casual office and dress code
  • Days off*
  • Health, dental, and life insurance
  • Medicines discounts
  • Gympass partnership
  • Childcare subsidies
  • Discounts on Ambev products*
  • Clube Ben partnership
  • Scholarship*
  • School materials assurance
  • Language and training platforms
  • Transport allowance

Equal Opportunity & Affirmative Action:

ABI Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

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