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3 semanas atrás
The Medical Information Specialist role involves providing medical and safety information to external customers, including healthcare professionals and consumers.
Job Responsibilities:- Information Provision: Respond to customer inquiries regarding medical and safety information via telephone, email, letter, fax, and scientific meetings.
- Regulatory Compliance: Provide accurate and compliant responses to customer inquiries in accordance with regulatory requirements, industry standards, and client policies.
- Event Reporting: Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner.
- Quality Assurance: Maintain quality in all areas of the job, including performing quality checks on adverse events, product quality complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
- Additional Duties: Assist with writing custom medical information responses, provide after-hours coverage on a rotated basis, adhere to company and country-specific privacy policies, and comply with health and safety policies.
This position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment. If you have experience in a similar role and are passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
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