Customer Training Specialist, Folio

4 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil EBSCO Information Services Tempo inteiro
EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
EBSCO FOLIO Services support a vibrant community-enabled ecosystem of innovation, openness and choice with solutions that combine the open source FOLIO Library Services Platform with EBSCO Data Services, and Professional Services.
The FOLIO Training Specialist is a new, specialized position within EBSCO's global Customer Training Services team. Each Training Specialist develops and delivers customer education and optimization opportunities for EBSCO products, services, and enhancements. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online and onsite training for customers. As a FOLIO Training Specialist, these activities will focus on FOLIO Apps, services and integrations both during and after customers complete implementation.
**Responsibilities**:
- Design optimal standard FOLIO training framework and curriculum to ensure appropriate library staff gain the knowledge they need to successfully adopt FOLIO, both during and after implementation in different languages such as English, Portuguese and Spanish.
- Collaborate with FOLIO Implementation Consultants during each customer's implementation to deliver high quality training at ideal milestones
- Arrange, research, customize and conduct live (synchronous), online and onsite training for customers on all aspects of FOLIO and related services
- Identify desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
- Develop and maintain quality documentation, branded educational videos and guided learning paths for FOLIO Apps and services.
- Record and edit video and audio content
- Engage with internal and external stakeholders
- Respond to all assigned incoming training requests
- Track and report on all customer activities
- Maintain in-depth product knowledge, including understanding of future enhancements
- Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality
Required Qualifications:
- 2+ years of training delivery experience
- Excellent written and verbal communication skills in **English, Portuguese, and Spanish**:
- Technical acumen - for development of in-depth technical product knowledge and video production
- Must be able to travel between 25%-50% of the time.
Preferred Qualifications:
- Located in Brazil preferred
- Bachelor's degree or higher
- Master's degree in Library Science or Information Systems
- Experience with Integrated Library Systems / Library Services Platforms
- Prior experience administering or demonstrating EBSCO products
- Experience developing eLearning video content using Camtasia or other similar programs
- Understanding of instructional design and evaluation methodologies
- Experience working as a systems librarian or in a similar role
- Electronic resource management experience
- Project management experience
- Experience hosting live sessions via Zoom, Teams, WebEx or other web conferencing tools

  • Rio de Janeiro, Rio de Janeiro, Brasil beBeeMIGRATION Tempo inteiro US$40.000 - US$50.000

    About the OpportunityYou will play a key role in helping customers migrate from their current Integrated Library System (ILS) or Library Service Platform (LSP) to a new instance of FOLIO, an open source LSP. This involves extracting bibliographic, patron, acquisitions, and other data from their current system, uploading it to EBSCO, and transforming and...


  • Rio de Janeiro, Rio de Janeiro, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiro

    Field Specialist Role · The Field Specialist is a critical position responsible for ensuring the safe, efficient, and reliable delivery of products and services to customers.Main Responsibilities:Deliver Results On-Time: Ensure all job deliverables are accurate and complete.Responsible for service delivery execution.Plan, coordinate, and execute coil tubing...


  • Rio de Janeiro, Rio de Janeiro, Brasil EBSCO Tempo inteiro

    Your Opportunity:As a Data Implementation Consultant (IC), your primary responsibility is to help customers migrate from their current Integrated Library System (ILS) or Library Service Platform (LSP) to a new instance of FOLIO, an open source LSP hosted by EBSCO. Customers will extract bibliographic, patron, acquisitions, and other data from their current...


  • Rio de Janeiro, Rio de Janeiro, Brasil Varsity Tutors, a Nerdy Company Tempo inteiro

    Customer Re-engagement Specialist (Work from Home) Join to apply for the Customer Re-engagement Specialist (Work from Home) role at Varsity Tutors, a Nerdy Company Customer Re-engagement Specialist (Work from Home) Join to apply for the Customer Re-engagement Specialist (Work from Home) role at Varsity Tutors, a Nerdy Company Get AI-powered advice on...


  • Rio de Janeiro, Rio de Janeiro, Brasil Schlumberger Tempo inteiro

    The Field Specialist Trainee is responsible for maintaining safe, efficient, and reliable PSD to Customers.The Field Specialist Trainee identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery.- Ensure job deliverables are accurate and delivered on time.- Responsible for service delivery...


  • Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomer Tempo inteiro R$52.200 - R$89.100

    Job Overview An exciting opportunity exists for an experienced professional to join our team as a Customer Relationship Specialist. In this role, you will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.Key Responsibilities Meet Sales Targets: Support sales teams to meet quarterly...


  • Rio de Janeiro, Rio de Janeiro, Brasil Varsity Tutors, a Nerdy Company Tempo inteiro

    Customer Re-engagement Specialist (Work from Home)Join to apply for the Customer Re-engagement Specialist (Work from Home) role at Varsity Tutors, a Nerdy CompanyCustomer Re-engagement Specialist (Work from Home)Join to apply for the Customer Re-engagement Specialist (Work from Home) role at Varsity Tutors, a Nerdy CompanyGet AI-powered advice on this job...


  • Rio de Janeiro, Rio de Janeiro, Brasil Seequent Tempo inteiro

    **About Us**At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better...

  • Drilling Fluids Specialist

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Schlumberger Tempo inteiro

    The MI Drilling Fluids Specialist is responsible for maintaining safe, efficient, and reliable PSD to Customers. The MI Drilling Fluids Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery.**Roles and Responsibilities**:- Ensure job deliverables are accurate and delivered on...


  • Rio de Janeiro, Rio de Janeiro, Brasil Aspen Technology Tempo inteiro

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...