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Email Operations Specialist
Há 1 mês
WHO YOU ARE
You’re capable of learning quickly and mastering complicated systems and manual processes Your attention to detail and accuracy is evident in all that you do; you possess a strong completer-finisher attitude You’re empathetic and customer-centric You’re process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos You’re capable of working independently but also energized from working within a team and cross-functionally to help achieve the company's goals You embrace automation and are committed to continuous improvement You want to help our Support and Services teams build the path to scale Great communication skills, able to work with, influence & align with multiple stakeholdersWHAT YOU HAVE
1-3 years experience in an operational role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company Experience with direct customer contact and the patience, confidence, and friendliness to create good customer experiences Familiarity with email systems preferred but not mandatory Excellent communication skills, able to work with, influence and align with multiple stakeholders A desire to be hands-on in your daily work and drive accuracy through personal performance A strong mindset of problem-solving with multiple operational tools An understanding of the importance of analytical reporting to demonstrate progression towards your goals Bonus Points: Knowledge of the Braze ecosystem Knowledge of SparkPost and/or SendGrid email systems Experience with other tools like FinancialForce, Tray.io, Looker, Slackbots, PagerDuty, etc.WHAT WE OFFER
Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteer Week Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work®ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
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