Renewal Specialist

Consistently named one of the top D.C. start-ups to watch since 2016, Quorum builds software that helps public affairs professionals work smarter and move faster. Our philosophy is people-first, whether we're supporting team members in their careers or prioritizing our clients with a best-in-class customer success program. Quorum's clients use our tools to bring a modern approach to advocacy work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and more than a dozen countries.
As a Renewal Specialist, you will contribute to the overall growth of the company by leading the renewal process for a portfolio of assigned clients. You will work closely with Quorum's Customer Success Managers to understand your clients' history with the product and build a strategy to ensure each client's renewal.
This is a quota carrying role and includes responsibility for certain kinds of product upsell.
**What You'll Do**
- First Week: You'll learn the history of Quorum, get introduced to colleagues inside the Customer Success team and start learning our culture. You will be introduced to your onboarding mentor, who will be responsible for ensuring your onboarding success. You will also be introduced to the Renewals Playbook along with other relevant systems and assets (Salesforce, etc). Finally, your manager will outline expectations for renewal and upsell performance over your first 12 months.
- First Month: You will participate in renewal sales training to build a baseline understanding of Quorum's products, primary value propositions and use cases, and buyer personas. During this time you will gain an intimate knowledge of the Quorum's renewal process and begin reviewing the pipeline of renewals in your portfolio. You may also shadow product demos and Customer Success led training sessions to gain a better understanding of how clients expect to use Quorum's products.
- First Six Months: After successfully completing sales onboarding, you will assume full ownership of renewals and year-over-year upsells of clients within your portfolio. You will follow the Quorum renewals process and be able to communicate risks and likelihood of renewal of your clients during weekly pipeline renews with your manager.
- First Year: You will demonstrate Quorum's renewal process and achieve annual renewal and year-over-year upsell quotas. Success in the role requires proving yourself a partner both to the customer success management team and to Quorum's clients.
**About You**
- You're a natural relationship-builder and influencer.
- You persistently explore and uncover client's business needs and understand how our products benefit their business.
- You are a focused, proactive self-starter, able to multitask in a fast-paced environment.
- You are meticulous and detail oriented, thrive working through regimented processes, and can maintain a superior level of data hygiene.
- You know how to listen and ask questions before making suggestions while simultaneously being comfortable with objections, overcoming them, and consider your negotiation skills to be highly attuned..
- You're an advisor and consultant, and above all else you are motivated to close the deal.
**About th**e Customer Success Team**
- We're responsible for ensuring that clients have an amazing experience with Quorum
- We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space
- We are dedicated to every user's success and address challenges quickly and creatively
- We act as staunch advocates for our clients, including identifying and responding to diverse client use cases
- We take pride in developing personal relationships with our users and our team
- We regularly support one another to ensure the success of our team and our clients
- We're very close as a company—we work together, hang out together, and we value each others' ideas and input
**Our Work Environment**
- We are a hybrid team with flexible work options: work remotely or choose to come into our vibrant, sunlit space in our modern, open concept office in Washington DC.
- Our office building is located in the heart of downtown DC, easily accessible by metro, bus and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots.
- Our team loves to spend time doing fun things outside of the office - both together and remote, which we call Quorum Fun events. Past Quorum Fun events have included apple picking, yoga, virtual art classes and wine tasting.
Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you
**Benefits**
- Robust and competitive benefits package fully paid by the company
- Health and Dental insurance
- Flexible food stamp
- Work from home allowance
- English tutoring
- Incentives for your professional growth, such as

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