Pleno IT Support Analyst

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands. Job Details #VL #Remote Remote support for IT technical demands and implementation of IT projects.

Key Responsibilities

Perform triage, resolve tickets (incidents, requests, and questions), or ... ; Provide remote first-level support for tickets (incidents, requests, and questions) from company employees; Problem analysis; Analyse and propose process improvements; Regularly update area controls; Implement technical definitions as part of a team; Work on Digital Workspace team activities as required by demand.

Technical

Skills:

Must have: Completed degree in Information Technology, Computer Science, Systems Engineering, or related fields; Experience in IT technical support, having worked with Google Workspace (GWS) Administration, Windows (Workstation), Office/Microsoft 365 and iOS/MacOS (Mobile and MacBook) environments ; Advanced English ; Knowledge of Google Workspace – Administrative Environment ; MS OFFICE 365 – Administrative Environment ; Active Directory (AD) and Azure (ID-ENTRA); MacOS operating systems.

Nice-to-Have Knowledge of tools:

Cryptography, antivirus, computer formatting and Active Directory (AD); Intermediate Spanish; Certifications ; Google Workspace Administrator ; ITIL 4 Foundation or higher ; Microsoft 365 Fundamentals (MS-900) ; Microsoft Azure Fundamentals (AZ-900).

Working hours

04:00 – 13:00 (Covering part of the time zone of the Northern Hemisphere from Brazil).

Country

Brazil

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Fifty5Blue is a global leader in media measurement and analytics, operating in more than 80 countries. We bring clarity to complexity. Our independent, hybrid cross-media audience measurement combines trusted audience panels with large-scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively. With deep expertise across global media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market. Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth. Want to have a real-world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world. When you join us, you’ll gain the benefit of our global reach, advanced technical innovation and deep expertise. We’ll support you with training and career development opportunities. Become part of a community of passionate, dedicated professionals.