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Customer Care Supervisor, Parts

4 semanas atrás

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Help Shape the Future of Agriculture

About AGCO

AGCO is part of the solution to the world's most pressing challenges: feeding the growing population and slowing climate change.

Job Description:

The Customer Care Supervisor plays a key role in supporting AGCO's dealership network, ensuring efficient spare parts order handling and high customer satisfaction.

Main Responsibilities:
  • Oversight of Claims & Returns Management
  • Collaboration with cross-functional teams to optimize processes
  • Leadership of a team of customer care representatives

This position has a direct impact on operational efficiency and customer satisfaction by resolving discrepancies reported by dealers and providing valuable insights and solutions to meet their needs effectively.

Your Impact

As a Customer Care Supervisor at AGCO Parts, you will play a crucial role in supporting our dealership with spare parts order handling. You will ensure that dealers receive the right parts, within the desired deadlines, and under appropriate conditions.

Key Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Logistics, Engineering, or related fields
  • Proven experience in managing customer service teams
  • Advanced English mandatory; Spanish proficiency a plus
  • Knowledge of CRM/Salesforce and SAP; familiarity with JDE a plus
Benefits:
  • Health Plan
  • Dental Plan
  • Private Pension Plan
  • Meal voucher
  • Food voucher
  • Pharmacy agreement
  • Transportation
  • Life insurance
  • Work equipment
  • Performance bonus
Location:

Jundiaí/SP

We value inclusion and recognize the innovation that a diverse workforce brings to our farmers.

Join us in taking agriculture into the future.