Small Business Group Quality Lead

4 semanas atrás

São Paulo, São Paulo, Brasil Meta Tempo inteiro
**Small Business Group Quality Lead - Americas Responsibilities**:
- Manage the process and framework for gathering customer experience inputs and insights for the North America and Latin America business
- Manage Quality operations for the Americas outsourced vendors. Ensure Quality Assurance teams execute on coaching and audit expectations. Monitor effectiveness of quality initiatives, identify gaps and implement actions with vendor leadership
- Deliver strategic recommendations to business and cross-functional teams to enable small business growth across Meta's platforms e.g. customer journey mapping, product recommendations
- Chair large quality assurance calibration sessions with internal stakeholders and vendors, resolving differences and providing clarity to drive alignment
- Build strong relationships and drive alignment across multiple cross-functional partners to ensure a consistent cross-channel experience across segments
- Represent the voice of the customer internally by connecting research, data, and qualitative evidence to influence teams to action
- Monitor outsourced partners compliance, adherence, and productivity
- Manage independent auditing programs and workforces
- Utilize multiple customer listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more reliable and sensitive customer feedback signal
- Develop and assess customer experience through direct contact interactions and trend analysis
- Sync with outsourced vendor partners to share insights, identify focus areas, and agree on actions
- Provide thought leadership and advocate for small businesses
**Minimum Qualifications**:
- Bachelor's Degree
- 5+ years of work experience in consulting, vendor management, operational strategy or sales coaching
- Fluent in English and Portuguese
- Experience communicating and presenting insights and recommendations to executive teams
- Experience leading and influencing cross-functional teams and aligning partners to shared goals
- Experience managing internal and external facing projects (sales development/strategy, training, communications, marketing, account management)
- Operational and project management experience running strategic projects with cross-functional teams
- Experience utilizing customer sentiment and call logs to define sales development opportunities within vendor partners
- Experience shifting priorities, while maintaining organization and control
**Preferred Qualifications**:
- Degree in Business or related field
- Fluent in Spanish
- Experience with inside sales, outsourced sales or account management capacity
- Experience of sales-program quality assessment or sales development training
- Advanced Excel experience - familiarity with pivot tables, lookups, revenue trend analyses
- Moderate SQL experience extracting data from large databases
- Customer journey mapping and/or process mapping experience
- Demonstrated ability to work autonomously and proactively

  • Vendor Management Lead, Small Business Group

    2 semanas atrás

    São Paulo, São Paulo, Brasil Meta Tempo inteiro

    **Vendor Management Lead, Small Business Group Responsibilities**:- Lead the Vendor Management function in the region and be accountable for managing the partnership with our regional vendors with a focus on driving vendor accountability, running the rhythm of business, and managing issues and escalations from the vendor- Uplevel existing vendor...

  • Lead FullStack

    Há 15 horas

    São Paulo, São Paulo, Brasil SII Group Colombia Tempo inteiro

    Direct message the job poster from SII Group ColombiaIT Talent Acquisition | Staffing | Account & Business Management | IT & Business Recruitment | Talent Acquisition LeadAt Sii Group Colombia, we're looking for a Full Stack Developer (React/Java) to join a high-impact international project. This opportunity is ideal for someone with strong front-end...

  • Sr Analyst, Business Systems

    Há 4 dias

    São Paulo, São Paulo, Brasil Edwards Lifesciences Tempo inteiro

    Develops, implements, and sustains IT solutions to business problems to improve business processes, develop systems and policies, improve user proficiency, and promote system adoption in collaboration with key stakeholders.**Key Responsibilities**:- Leads efforts to reengineer and optimize business processes and systems by assessing business needs and...

  • Quality Group

    2 semanas atrás

    São Paulo, São Paulo, Brasil General Motors Tempo inteiro

    **Job Description**:RolesAnalyze and Communicate Voice of Customer (PPH /Satisfaction ) and Warranty metrics (IPTV/CPV ). To lead continuous improvement process of these products within organization ( CPIP)To support q uality targets setting with Program Quality Manager (PQM) and build sufficiency plan for long term.To support strategies to improve Customer...

  • Business Associate

    4 semanas atrás

    São Paulo, São Paulo, Brasil Ascential Tempo inteiro

    **Key accountabilities**:- Document functional requirements, data requirements, "as is" & "to be" processes and technical designs clearly and concisely. Translate these into clear user stories and manage the product backlog- Collaborate across Business to support user acceptance testing and influence user training programmes to ensure successful knowledge...

  • Consultor Comercial Small Business

    Há 3 dias

    São Paulo, São Paulo, Brasil Banco Inter Tempo inteiro

    **CONSULTOR COMERCIAL SMALL BUSINESS****Vem ser Inter com a gente**Conta digital gratuita, plataforma de investimentos, shopping e o que mais a vida precisar.O Inter é isso, e é muito mais.A gente acredita que tudo pode ser mais simples, e que cada dia é mais uma oportunidade de fazer diferente.Se você também é assim, vem ser #sanguelaranja.Hoje somos...

  • Lead Quality Assurance Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Mitel Tempo inteiro

    Join to apply for the Lead Quality Assurance Specialist role at Mitel 6 days ago Be among the first 25 applicants Join to apply for the Lead Quality Assurance Specialist role at Mitel At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in...

  • Lead Quality Assurance Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil Mitel Tempo inteiro

    Join to apply for the Lead Quality Assurance Specialist role at Mitel 6 days ago Be among the first 25 applicants Join to apply for the Lead Quality Assurance Specialist role at Mitel At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in...

  • Lead Fullstack

    Há 3 dias

    São Paulo, São Paulo, Brasil Sii Group Colombia Tempo inteiro

    Location: São Paulo, Brazil Work Mode: RemoteAt Sii Group Colombia, we're looking for a Full Stack Developer (React/Java) to join a high-impact international project.This opportunity is ideal for someone with strong front-end expertise in React, solid backend skills in Java, and the ability to guide technical decisions while contributing to high-quality...

  • Cme Group

    4 semanas atrás

    São Paulo, São Paulo, Brasil CME Group Tempo inteiro

    **Analyst/Manager,** International Market Development**Based in the CME Group Brazil office, the role is focused on managing and supporting the financials customers coverage in Brazil by developing and growing customer relationships, supporting business development in Latam region.Principle Accountabilities:**Business Intelligence & Analytics** to explore...