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Quality Group
Há 1 mês
Roles
Analyze and Communicate Voice of Customer (PPH /Satisfaction ) and Warranty metrics (IPTV/CPV ). To lead continuous improvement process of these products within organization ( CPIP)
To support q uality targets setting with Program Quality Manager (PQM) and build sufficiency plan for long term.
To support strategies to improve Customer Experience along with correlated areas.
**Responsibilities**:
Plan and e xecute Current Product Improvement Process (CPIP)
Develop, drive, and track actions and s ufficiency plan to improve Warranty and Customer Satisfaction
Track vehicle quality performance (Warranty, Surveys, Reliability & Durability, etc. )
Review and communicate Warranty and Voice of Customer glide path charts and pareto of issues to launch team and continuous improvement team.
To support APQM/PQM to define quality plans for future programs.
To support the implementation of Global Processes, Initiatives, and Best Practices in Product Development Quality and Continuous Improvement
**Additional Job Description**:
**Education**:
Bachelor of Science in Engineering
**Language**:
Portuguese (native)
Advanced in English /Spanish
Knowledge:
Requires basic knowledge of Current Product improvement processes and technical problem-solving methodologies.
Desired: Data Analytics tools (Power BI, VBA, Programming, etc.)
**Skills**:
Strong written, oral and presentation communication skills
Strong analytical skills
Working effectively with others from other functions, regions, and cultures
Competencies:
Ethics & Values, Creative Solutioning, Learning Agility, Dealing with Ambiguity, Communication, Results Focused / Autonomy, Leading with Influence
Will be a differentiator experience Quality or Manufacturing or Product Engineering or Aftersales
**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
