Customer Operations Specialist
Há 6 dias
Guide clients through remote installations, ensuring all systems are correctly configured and operational;
Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
Support clientswith maintenance-related questions and minor technical interventions.Collaborate closely with Technicians, escalating more complex technical issues, when needed;
Ensure all client interactions and technical updates are properly recorded in Salesforce;
Contribute to the continuous improvement of operational procedures and client support resources.Preferred experienceExperience in a customer-facing technical support or operations role;
Strong problem-solving skills;
Basic technicalknowledge of systems, networks, or IT environments (hardware/software familiarity);
Excellent communicationskills and the ability to explain technical concepts in a user-friendly way;
Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
Team player whothrives in a collaborative, cross-functional setting;
C2 Level or Native in Brazilian Portuguese;
Fluent in English.
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