Technical Account Manager

1 semana atrás

Barueri, Brasil Verifone Tempo inteiro
**Why Verifone**:
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
**What's exciting about the role**:
The Technical Account Manager is responsible for delivering the best customer experience, and managing the Acquiring and Issuer Platform for Banks, Acquirees, and Processing customers in Latam. This person is the integral bridge between customers and engineering, product, and project teams.
**Essential Duties and Responsibilities**:
- Responsible for project and demand delivery on time, specs, and technical definitions.
- Introducing Reports and project status.
- Responsible for managing the new account's implementation.
- Understand and communicate customer requirements and sales strategy for each opportunity.
- Coordinate and confidently deliver customer presentations and demonstrations.
- Ensure that account, opportunity, and forecast information is up to date and accurate at all times.
- Lead internal resources to ensure the right people are directly engaged and accountable for resolving customer issues.
**Qualifications**:
- Bachelor's level degree (Engineering, Technical, Business)
- 5+ years in Customer Success Management, operations or project areas
- Fluency in Portugese, English and Spanish
- Analytical and consultative mindset with a problem-solving approach
- Solid understanding of PMO methodologies and practices
- Proven experience in Customer Success and Project Management (preferred)
- Hands-on, collaborative team player with a results-driven attitude
**Our commitment**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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