Team Manager
1 semana atrás
The Opportunity: We are seeking a highly skilled and proactive Team Manager to join our world-class Customer Experience (CX) team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes. We are looking for a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence. In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable leader to join us in taking our customer experience to the next level. So, What Should You Expect if You Join Us ? One of the world's fastest-growing and most innovative DTC brands (we've hit multiple 8-figure revenues in 2 years.) Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience). Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team. We're here to perform and have a great time while doing it. We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you. Job Responsibilities : Operational Excellence: Establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction. Quality Assurance: Implementing robust quality control processes to maintain high service standards and identify areas for improvement. Process building: Leveraging data and insights to refine Phone Support processes and enhance the overall customer experience. Team Leadership: Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity. Training: Be the main point of contact for developing & training new joiners for the role. Documentation & Reporting: Document all team activities and outcomes to maintain clear records and identify trends. Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment. ????Core Skills and Competencies : Exceptional Verbal and Written Communication in English Emotional Intelligence and Empathy Critical Thinking and Problem-Solving Mindset Proficiency with Customer Service Tools and Analytics Platforms Your Experience: 2+ years in a similar team leadership, customer service management, or operations role with a focus on customer satisfaction. Proven track record of improving and maintaining high service levels and customer satisfaction. Proficiency with customer service tools, analytics platforms, and quality assurance systems is a must. Preference for candidates with experience in the US e-commerce market. Outstanding command of the English language, both written and spoken. #J-18808-Ljbffr
-
Customer Success
3 semanas atrás
Uberlândia, Brasil Canonical Tempo inteiroOverview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include leading public cloud and silicon providers, and industry leaders...
-
Customer Success
2 semanas atrás
Uberlândia, Brasil Canonical Tempo inteiroOverviewCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in breakthrough initiatives such as public cloud, data science, AI, engineering innovation and IoT.Our customers include leading public cloud and silicon providers, and industry leaders...
-
Technical Project Manager
1 semana atrás
Uberlândia, Brasil IntelliSavvy Tempo inteiroJoin to apply for the Technical Project Manager role at IntelliSavvy 1 week ago Be among the first 25 applicants Join to apply for the Technical Project Manager role at IntelliSavvy yearsLocation: Remote, BrazilWork Type: ContractWork Hours: MST time zone Note: Only candidates with English proficiency at B2 or C1 level (CEFR) should apply. Strong...
-
Business Manager
Há 7 dias
Uberlândia, Minas Gerais, Brasil Rose International Staffing Tempo inteiro R$40.000 - R$120.000 por anoCompany DescriptionRose International Staffing, headquartered in Chesterfield, Missouri, United States, is a renowned company providing staffing and workforce solutions. The company is dedicated to offering efficient and comprehensive staffing services to meet the growing demands of various industries.Role DescriptionThis is a full-time on-site role for a...
-
Growth Product Manager
1 semana atrás
Uberlândia, Minas Gerais, Brasil BairesDev Tempo inteiro R$120.000 - R$240.000 por anoAt BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position,...
-
Escalation Manager
3 semanas atrás
Uberlândia, Brasil buscojobs Brasil Tempo inteiroOverview Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re...
-
Patient Access Manager
4 semanas atrás
Uberlândia, Brasil Huron Tempo inteiroHuron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize...
-
Project Manager
4 semanas atrás
Uberlândia, Brasil buscojobs Brasil Tempo inteiroProject Manager – Operational Excellence 100% Remote | Full-Time | Work with a Global Team We’re looking for a driven Project Operations Manager to bring order, discipline, and results to our Sales and Marketing teams — and beyond. Join our award-winning team! Ranked #170 on the Inc. 5000 list and recognized as a Clutch Award-winning agency. Trivium...
-
Seo Manager
Há 5 dias
Uberlândia, Brasil Outliant Tempo inteiroAbout the roleAre you an SEO leader with local SEO and franchise SEO expertise looking for your next great career opportunity?If so, Ignite Visibility, a fast-growing digital marketing company based in San Diego, CA US with an office in Orlando, FL, and a fully remote team, is looking for a talented international SEO Strategist (supervisory level of...
-
Outbound Sales Manager
2 semanas atrás
Uberlândia, Brasil TheStudio Tempo inteiroJoin to apply for the Outbound Sales Manager (BDR Manager) role at THE/STUDIO4 weeks ago Be among the first 25 applicantsAt THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products.We are committed to delivering top-quality...
