Patient Access Manager

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Patient Financial Services Manager The Patient Financial Services Manager will set and enforce operational policies, procedures and guidelines. Maintain effective communication with clients, insurance carriers and other partners to resolve issues that impede cash flow and detract from patient or client satisfaction. Lead the productivity of department operations, and direct efforts to ensure successful outcomes. Monitor quality and productivity through reporting and associate management, identify trends and operational deficiencies, and manage corrective action plans as necessary to ensure successful outcomes. Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution. Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed. Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize their accomplishments. DUTIES & RESPONSIBILITIES: Coordinate with the patient financial services team in the operations of daily job responsibilities Develop, recommend, and oversee the implementation and administration of policies and procedures of respective area Evaluate process and procedures and coordinate with the management team to ensure efficient areas of focus adhere to federal and local laws and regulations Demonstrate, through plans and actions, a consistent standard of excellence to which all department work is expected to conform Focus on continuous improvement working with the Lead Manager and respective teams Managers across the Health System with a goal of delivering the highest degree of quality service possible Provide support for Human Resource guidance Complete, review, manage and monitor department budget Directs and leads the patient financial services team in the daily operations Performs other duties as assigned REQUIRED SKILLS: Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management U.S. work authorization required Bachelor's degree required Proficient in Microsoft office (Word, PowerPoint, Excel) Direct Supervisory Experience required Patient Financial Services experience required, 1-3 years in a leadership capacity preferred 5+ years of healthcare operations experience The estimated salary range for this job is $80,000 - $105,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. Position Level ManagerCountry United States of America #J-18808-Ljbffr