Information Technology Manager

Join to apply for the Information Technology Manager role at LEDN4 weeks ago Be among the first 25 applicantsJoin to apply for the Information Technology Manager role at LEDNGet AI-powered advice on this job and more exclusive features.The OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT.The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated previous success in similar role(s) in rapidly growing, security-first, environments.The right person is passionate about automation, scripting, and building infrastructure as code.You will be a participant in the design, implementation and management of our growing corporate cloud first infrastructure and networks.You will have a passion for innovation and creative problem solving, as well as be adaptable to the ever-changing landscape of the corporate infrastructure environment.You will need to be a highly motivated, dependable and an experienced technologist who shares our passion and wants to be a part of a fast moving and highly execution-oriented team.You will work closely with your Cybersecurity/IT peers and key stakeholder teams, including, but not limited to, Customer Success, Marketing, Engineering and HR.The ideal candidate is an excellent communicator and fast learner who is looking for a supportive environment to continue to grow their IT skills and expertise.This role will report to the Director of IT.What You Bring to Ledn7+ years in SaaS systems administration: Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite.Ability to create automations using bash, zsh, python, etc.Ability to utilize open source tools such as Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.You are able to integrate SSO into Okta, create workflows in Okta.You know how to work with APIs, and integrate one system to another.You've provided remote support to people in multiple countries, across time zones, and you're familiar with shipping and receiving hardware and customs.Unusually great communication skills across all media — you can make your ideas clear, and you can help people who might be frustrated or time poor without losing your cool.You write very well, whether it's in tickets, email or Slack.You write in a clear, friendly, and concise manner, and are sensitive to different cultures.A desire to provide a magical experience for others — when they win, you win.You take security seriously, and you know what PGP is.You understand networking fundamentals and basic troubleshooting — TCP/IP, DNS, DHCP, VLANs, routing and switching.You must be able to competently and demonstrably know the troubleshooting steps and layers of the OSI model — you know how to methodically troubleshoot problems without wasting someone's time.You can self-manage, and can accurately scope your project, priorities, and work across multiple teams.Strong organisational and task-management skills are critical.You're comfortable dealing with ambiguity, and sometimes making the right decision without all the data.Nice to Haves: Some familiarity with AWS; GAM and command-line interfaces; Jamf certifications, Okta certifications, Google Workspace certifications.Culture Fit: We're looking for more than just operational excellence — we want a leader who thrives in the startup or tech environment and embodies our values.The ideal candidate willHave a passion for progress by being adaptable and resilient, and is comfortable navigating ambiguity in a high-growth, fast-paced environment.Have a builder's mindset, excited to create, iterate, and scale IT practices.Be a collaborative partner, able to influence across functions and cultures with empathy and clarity.Demonstrate integrity and accountability, especially in managing confidential information across diverse legal and cultural contexts.Have worked in a remote environment before.What We ProvideComprehensive, best-in-class total rewards package that starts on your first day.Competitive PTO and ownership in the company.Through shared equity, Ledn employees are stakeholders in the company and the future of the digital economy.The opportunity to work remotely anywhere in the world for up to 180 days (subject to restrictions).A career that provides you with purpose in your job.We remove barriers so you love what you do.We are an equal opportunity employment organization and pride ourselves on inclusivity and diversity.You may reach out to the Ledn team by emailing ****** for accommodation requests throughout all stages of the recruitment process.Requests will be addressed confidentially.Ledn Working Environment: Our team is global with people across North America, Latin America, South Africa and Europe.We are a remote-first environment.Due to high volume of applications, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters.We do not accept unsolicited agency resumes and are not responsible for fees related to unsolicited resumes.#J-*****-Ljbffr